Hi there, I used Lister fertility clinic - Great Portland Street branch. Have completed one cycle egg retrieval, one fresh transfer and currently mid cycle for frozen transfer.
Positives - my doctor - Dr.Farahani is amazing. No appointment I've had with her is ever rushed - our first consultation lasted 90 minutes, she made time in her schedule to see me same day when our fresh transfer failed and her bedside manner is impeccable - she's warm but realistic. (Could not say we had the same experience at another London clinic...). The nurses are all lovely and knowledgeable. I was able to get my appointment very quickly and nurse consultations booked in the same month. The protocol and advice Dr. Farahani put me on resulted in 3 high grade embryos out of 6 fertilised (my AMH was 3.9)
Points for consideration - you may not see you doctor again until egg retrieval, and most appointments will be done by different nurses each occasion. I assumed my transfer would also be done by her, and wasn't told otherwise - turned up for my fresh transfer to have the medical director do the procedure. This isn't an issue as such, but felt it would have been nice to be told beforehand. I feel like their admin and response team really fluctuated in service. If you choose to go with them - don't be afraid to call or follow up phone calls as they seem to be much better on the phone than emails. I had several cases of missed emails, the emergency phone line was not answered and voicemail left also not answered on 1 occasion out of 2 calls. I noticed in my most recent visits theres been a noticeable increase in new staff members, and I suspect the dip in service for about 6 weeks was where they were under resourced (they take NHS patients as well as private); as the service during the egg collection process was very good, but started slipping from transfer (no one called us to say how many embryos we had and what grade, we found out on the day, and it turned out in the end the information was wrong), followed up many missed emails (they asked us to send documentation - and kept chasing despite us sending it 3 times), and then didn't book in my nurse consultation from frozen transfer despite confirming date with me. Since then past 3 weeks service and communication has picked up to just like before again.
Hope this is useful, I know everyone experience is different. Despite the points for consideration, should I need to go through another egg retrieval, I would go back to Lister because I have faith and trust in my doctor.
Good luck with your journey!