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Infertility

Our Infertility Support forum is a space to connect with others in the same position, discuss causes, treatment and IVF, and share infertility stories of hope and success.

Care fertility thoughts?

21 replies

ivfhelp · 18/10/2023 23:12

Im looking into my ivf options and I think im going to go for care fertility.

Does anybody have any experiences with them? I have tubal factor (one blocked tube, one healthy tube).

Thank you

OP posts:
Imisscoffee2021 · 19/10/2023 07:33

I used Care Woking, we were male factor. They were good but I don't have experience of a complex case, we just had a quite straightforward short protocol. We got 7 eggs and 6 embryos all good or high grade but that's usually down to the egg and sperm, and their communication was good. When the fresh transfer failed and I bled early I did have to push a bit for extra progesterone next time round for the frozen one even though I was paying for it myself , and that one worked. I think every clinic has some level of needing to do your research and advocate for yourself. I have a 12 week old now :)

Sherr33 · 19/10/2023 08:39

Hey @ivfhelp i will be with care leeds. This will be my first cycle and its through the NHS. We had options but leeds was closer to home. And my partner wasn't too keen on the other clinics I suggested 🙄 I have my nurses appointment to sign paperwork on 27th 🙈 so I'm not too sure what care leeds is like yet. I think il most likely have EC/ET there.

@Imisscoffee2021 congratulations! We are having ICSI as my partner 1st sample had <2% morphology and then 2nd sample everything was borderline. For myself my AMH is aparantly lower end of normal at 17.4 for my age (33). It just hasn't happened for us naturally so here we are 😁 can I ask was your OH taking any supplements to help? Or did you take anything extra? X

Imisscoffee2021 · 19/10/2023 10:10

@Sherr33 he took proxeed and wellman alternating as he hates the taste of proxeed. He gave up caffeine and alcohol in the 3 months prior to our round and just had showers, not baths. In his case he has a varicocele (surgery didnt wirk to remove sadly) which inhibits his production so we were worried about sperm dna fragmentation so he aimed to ejaculate every other day to keep them fresh as with ICSI only need as many sperm to eggs so we werent worried about having low supply. If it's male factor usually the period of abstinence is 24 hrs before the collection and not longer like usual for this reason. I'd read sooo many experiences where the embryos developed til day 3 carried by maternal genes and then stop developing on day 4 when the male ones take over so we were delighted to get them all to day 5, albeit lost one as stopped developing on day 5.

I read It starts with the egg and followed that, had a similar AMH to you at 34. Good luck with your round, even if none of the things we did contributed to the success of ours we figured if it didn't work at least we did everything we could. Have you had progesterone levels checked too?

Sherr33 · 19/10/2023 13:17

@Imisscoffee2021 I had all my bloods checked they came back normal range. I don't know what the actual numbers were tbh. Ive got mine on the zita West but thats only been a few weeks. He never takes the vitamins I tell him to. 🙄🤦‍♀️ omg that is so interesting to know about what plays a factor at what stage of embryo development. Im sick with nerves not going to lie.

ttcsolomumtobe · 19/10/2023 16:50

Hi, I was with Care Fertility Leeds for 3 IUIs. I found them really unsupportive, unclear in communication and the costs rose month on month.

On a couple of occasions I spoken with a senior nurse about other staff and although she said sorry nothing changed.

For my IVF I have moved to create/ABC fertility and found them amazing every step of the way, going above and beyond

ivfhelp · 19/10/2023 18:03

@ttcsolomumtobe

That sounds concerning - I have really bad anxiety too so I need to feel supported and clear with everything.

I'll have a look into others too - there doesn't seem to be many around my area at all (Nottingham/Lincoln)

Thank you

OP posts:
Sherr33 · 20/10/2023 08:27

@ttcsolomumtobe oh no. This worries me. I did want to go with a clinic in Sheffield but my partner said to stick to Leeds ☹ it honestly stresses me out because I don't want it to have been the wrong choice

ivfhelp · 20/10/2023 20:45

Does anybody know if I had a blood test for amh, progesterone etc. would private accept gp tests or would I need to retest with them privately? Same for husbands sperm analysis.

He's having that done next week but I've not had the tests yet (basically because I'm scared of any bad news ☹️)

I only know about my blocked left tube due to a laparoscopy. Also had a hysteroscopy which the results were clear with.

OP posts:
Sunflower360 · 20/10/2023 22:16

@ivfhelp I had a consultation with Care and was not impressed, very brief and not informative. Had to work out from meds invoice what protocol they advised- looked like 2 x cycles of long protocol which was not explained and I did not understand as I had low AMH. Anyway decided against them on that basis. All just felt very corporate and generic, not great for private.

Regarding previous tests-yes both Care in the consultations and Create through the consultation and now treatment have used previous test results (they usually just need to be within a certain time period). SA are good for a year, AMH 3-6 months

ivfhelp · 20/10/2023 22:39

@Sunflower360

Thank you for clarifying previous tests - that helps. I'm going to see how the sperm analysis goes and take it from there I think.

I definitely don't want that experience with care either - I need everything explaining thoroughly to me so I can't get carried away in my brain. I'm looking at beyond my area now - Birmingham looks like it has a good one but it's an hour and a half away from me.

OP posts:
ttcsolomumtobe · 22/10/2023 12:02

@ivfhelp @Sherr33 sorry for the delayed reply.

If you struggle with anxiety or feel you need everything explaining to you I don't recommend Care Fertility or if so make sure you have some counselling support alongside it to help you manage how you feel. Since moving to ABC/Create Fertility and their amazing approach I think it's just highlighted even further the lack of support from Care Fertility. Just my personal experience and what I would say is I was originally with the hospital when it was NHS seacroft then re-engaged when it was in the process of being taken over by care so there were some teething things that they admitted do.

During scans they would just count and make notes and then say "all looks fine come back in 2 days, or "this is a bit slow, come back in 2 days" but didn't ever explain more, me I'm a person who likes to understand what's going on and what it could mean.

They were difficult to get through to by phone, even on the mornings of a Peak for IUI so that caused alot of stress. Staff themselves even said the phone line systems was terrible

During my first IUI the nurse doing the procedure wages her hands, gloves on, cleaned the speculum and when realised she needed a longer one went walking off into another room, touching doors with the gloves on and came back to continue, I actually asked her to stop and wash her hands and clean gloves again. When I raised my concerns on this I was told "a vagina isn't sterile".

I was mischarged for my package on a couple of occasions.

When I called 2 days before OTF for my first IUI to report I was heavily bleeding the reply was "take a pregnancy test and call us back tomorrow with results" no sorry to hear this, no reassurance, no would you like counselling or a chat, this was a nurse, not just a general phone line advisor.

My first 2 IUIs a stomach scan was not done to check that the catheter was going into the right area, 3rd it was (and my 2 IVF transfer with ABC have always had this), also this is a nice thing as you get to see your sperm or embryo being transferred.

When speaking to a senior nurse she was empathetic and took a few things on board but it very much got to the point where I felt like I was asking something unreasonable or asking too much of this service I was paying thousands for because she was saying about considering speaking with someone professional about how I felt and how to manage stress. Like I was in the wrong.

Guess what I would say as a final is that this was IUI, no meds, no embryos, just simple sperm in on the right day. From experience now of IVF and even FETs can throw a ton of curveballs and I honestly don't think I would have been able to manage it with that clinic.

I needed to take 6 months off in-between last IUI and starting IVF to find new clinic and just get myself in a good place. Maybe having a partner doing it with you it would be different

Good luck with your journeys

Wildstar · 24/08/2024 00:45

My experience with care fertility in Leeds was super stressful, mis charged, wasn’t given the right prescriptions and generally felt the admin team were not competent to answer simple questions. I even found the reception staff incredibly rude and were not trained for the job .and I would advise people to stay well clear.

HopefulllHolly · 27/08/2024 18:44

Wildstar · 24/08/2024 00:45

My experience with care fertility in Leeds was super stressful, mis charged, wasn’t given the right prescriptions and generally felt the admin team were not competent to answer simple questions. I even found the reception staff incredibly rude and were not trained for the job .and I would advise people to stay well clear.

I had a totally different experience to you with Care Leeds - I found everyone lovely and extremely helpful. If it wasn’t for the doctor there we would have ended up going private rather than use our NHS cycle. The embryologist and nurses were all superstars and the consultants I met were so kind - I think all of this genuinely helped us get our positive. I was so relaxed at every stage and didn’t meet one nasty or unhelpful person. Shame you had a different experience!

Eggsellenté · 27/08/2024 23:14

Sorry this is long. Heres my experience...hope this helps!

I am currently with Care Fertility London. I chose them as my friend had done two FETs with them and they have two lovely babies as a result.

I must say, the nurses and receptionists etc are all lovely people, but with them, I would advise you to keep track of your invoices and really check all details in agreements (spelling mistakes or errors) and protocol documents. I often had many mis charges which I think were more to do with bad admin and internal communications rather than scamming money off you and few instances it took them forever to correct the mistake in the patient portal and their accounts team would call and chase for payment. It did get a bit annoying. Make sure your prescription is correct too as I did have an incident where the wrong quanitity box of meds were given and I had to point that out to them as I could see the protocol said one thing and presciption quantity didnt match. However, everything from the point when you start the actual treatment was all very good and doctors and nurses were all very professional and explain everything to you and approachable.

My egg collection went ok in terms of good number of eggs and almost all of them became 5 day blastos, though my fresh transfer failed but that is down to other factors imo. I am currently in process of planning my next FET with them as I had paid for mutilcycle package. this time will be with Care Manchester as my embryos had to be stored there due to our circumstances. They have now launched an app for better admin and communications and i already see a great improvement.

ivfmeerut · 29/08/2024 07:56

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

CurbsideProphet · 01/09/2024 13:58

@ivfmeerut I disagree with the idea that Care Fertility always give a personalised treatment plan. The different branches of Care Fertility seem to vary greatly in terms of treatment plans and customer service.

JenRi · 05/09/2024 13:56

HopefulllHolly · 27/08/2024 18:44

I had a totally different experience to you with Care Leeds - I found everyone lovely and extremely helpful. If it wasn’t for the doctor there we would have ended up going private rather than use our NHS cycle. The embryologist and nurses were all superstars and the consultants I met were so kind - I think all of this genuinely helped us get our positive. I was so relaxed at every stage and didn’t meet one nasty or unhelpful person. Shame you had a different experience!

Also had one NHS cycle of IVF with Care Leeds and it does seem a bit 'one size fits all' but I'm not sure if that's because of the limitations posed on them by their NHS funding. You only get one cycle with Leeds CCG and NICE recommend all women below the age of 39 should have 3.

The first cycle didn't work for us, and as we only got one embryo that's it for NHS funding for us. We are back to see the Dr. next week so will see what he says as if we want anymore IVF we'll be paying!

The one size fits all thing could also be because really the Dr's can only predict so much from bloods and US and can only make the best recommendations on what they know at the time. I'm hoping that now we've done one they will have more idea on what they could change to improve results next time.

All the staff are caring and lovely and the Salve app is so helpful, I've always got a response to my query within a few hours.

YellowTack · 05/09/2024 22:06

I would also be interested in more feedback about Care. We are just starting with Care Woking at the moment for our NHS round.

So far so good but it’s really too early to tell. One thing I am a bit surprised about is the lack of monitoring compared to other clinics.
I had a baseline scan at the beginning of my cycle, but I won’t have another scan until day 10 of the stimulations. I am not at risk of OHSS but it’s still a long time without a scan! I have no idea how many follicules I have and how they are responding to treatment.
This makes me seriously consider other clinics if this round doesn’t work, especially as they are not cheap!

Riya619 · 25/09/2025 23:05

YellowTack · 05/09/2024 22:06

I would also be interested in more feedback about Care. We are just starting with Care Woking at the moment for our NHS round.

So far so good but it’s really too early to tell. One thing I am a bit surprised about is the lack of monitoring compared to other clinics.
I had a baseline scan at the beginning of my cycle, but I won’t have another scan until day 10 of the stimulations. I am not at risk of OHSS but it’s still a long time without a scan! I have no idea how many follicules I have and how they are responding to treatment.
This makes me seriously consider other clinics if this round doesn’t work, especially as they are not cheap!

Hi, I know this was a while ago but can I ask about your experience at Leeds care? I’ve been referred to them by my gynaecologist through the NHS. How long after referral did you start the IVF process with care and how did your experience go with them x

YourSillyBrickDreamer · 02/10/2025 16:50

This is my feelings towards Care Fertility in Nottingham. I have been left 9 years on with flashbacks and worry that I inadvertently caused the death of my baby on third round with them.

Dear HEFA,

I am writing this in order that no-one else ever goes through what I went through in 2016. In 2013, we successfully had our son through Care Fertility in Nottingham. At that time, we had a consultant, who then returned to her home overseas.

In 2015, we returned to Care Fertility in Nottingham as we wanted to give our son a brother or sister. We paid for a double round of treatment. In our first round, I had twins implanted but in September, 2015, they died having failed to implant. I developed soreness in my vaginal area and was informed by my GP this was thrush and to take a canestan pessary, by this time both of my twins had died. I had never had thrush before and connected the thrush with the death of my children.

In October, 2015, I saw our new consultant (he oversaw the last 2 rounds with Care) and asked him if the thrush was connected to my babies deaths, he said that it was. I then had our second round of dual IVF being implanted on Easter Saturday (26th, March, 2016). I had created 15 eggs of which 8 were fertile. 2 survived to day 5 and it was recommended that we put our second child on ice, whilst our first child be implanted. The previous day, (Good Friday) I had gone to Boots and obtained a canestan duo as I was feeling itchy again (this was the second time I had ever had thrush, and I now believed that it was connected to the nervousness and worry I was feeling particularly as I believed that the thrush had contributed to the death of my twins and I was desperate that this next baby should survive), I was also feeling slightly bloated with abdominal pain, I later found out this was Ovarian Hyperstimulation Syndrome. I didn't want the thrush to be the cause of my baby's death again. I did not take the canestan as I was being implanted the next day (Easter Saturday).

On arrival at the clinic to be implanted, I was extremely nervous but asked the nurses and team at Care, if I was safe to take the canestan pessary. I was happy to change the canestan duo for just the cream but they advised that it was safe to take the pessary but to leave it until 7 days (the following Friday, 2nd, April, 2016) and to use the cream until this time. Nobody asked about my stomach pain, even though I did mention it to them. The baby was implanted inside me.

The 7 days passed and I phoned the clinic several times as my abdominal pain was getting worse and I didn't know what to do. No-one mentioned OHSS to me and just said to carry on as previously agreed.

On Friday, 1st, April, 2016, I went to see my GP who examined my stomach and was concerned but did not understand the reason for my pain, I also briefly mentioned regarding the thrush but they stated to continue as agreed with Care.

I then went home, and unsure what was happening to me, I followed the advice of care and took the canestan pessary as suggested, as I believed this would resolve what was happening to me and the pain and discomfort I was experiencing. The next morning my pain had stopped and I believed that I had 'saved' my baby's life, not knowing that this was exactly what not to do. On the following Monday, 4th, April, 2016, I then saw another of my GP's at my practice and they spoke to my consultant who said that I had Ovarian Hyperstimulation Syndrome and explained what this is. I and my husband, had never been warned about this risk I then explained that I had taken the pessary and the consultant stated that this was ok.

On the Tuesday, 5th, April, 2016, I was admitted to my local hospital Queens Medical Centre in Nottingham and they took a blood test as I was in extreme pain and worry about my baby. I stayed in overnight and was informed the next day that the blood test indicated that my baby had died. At the hospital, I phoned Care and my consultant phoned back, he seemed surprised that my baby had died as he said that with OHSS pregnancy is more likely to be confirmed at the end of the two week wait.

My baby then passed at 02:40 on Thursday, 7th, April, 2016.

I am a nurse, but had never worked in Fertility and until the loss of my twins had never had thrush before and didn't not understand that thrush does not cause harm to babies during pregnancy, as all I had to go on was what my consultant had said in the October, 2015. I do not know whether this meant that things were not explained properly due to unconscious bias by the clinic staff or not. I was off work the week following the implantation of my baby and I did not have access to colleagues in maternity who could have helped me with any of my questions and all I got from Care staff was to continue as agreed, which is why I took the canestan pessary when I did, as I trusted the care of myself and my child to the organisation.

A few months after losing my baby, having complained to Care and the lead individual there about what I had been thorough, I along with my husband visited Create Fertility near Birmingham, who scanned me and said that I had a blockage on my right fallopian tube and suggested that this should have been picked up by Care at my scans prior to treatment. I was advised to have a salphingectomy which I had in October, 2016 in the hope that I would get pregnant again.

My baby frostie failed to defrost effectively when thawed by Care in 2017, but by this time, I had lost faith in the organisation and went to Nuture Fertility in Nottingham for another 2 pregnancies via donor eggs (as suggested by them) which both failed, however, I feel that the support I received from them was much better than that which I received during my last round with Care.

Since this, I have experienced 9 years of increased anxiety and a belief that I am to blame for the death of my baby, this has included flash backs at various times and due to my Christian faith, difficulties in believing that I may have caused the death of my much wanted baby due to finding out since that a canestan pessary should never be taken when experiencing abdominal pain, like I was experiencing at the time. We did not sue Care Fertility as I was unable to cope with this and we have our son Flynn as a partial result of their input. However, I do want to know that things have changed so that no-one else ever has to go through what me, my husband and my son have had to experience. I am now 51 and unlikely to ever have another child of my own, however, I am experiencing severe flashbacks and difficult dreams regarding what occurred as I blame myself for taking the canestan pessary.

Therefore, I come to the reasons that I have contacted yourselves. Firstly I need policies and procedures to change across all fertility clinics to ensure that firstly concerns regarding thrush and baby loss are made clearer to any aspiring mum. Secondly that canestan pessary is NEVER recommended where a woman is experiencing abdominal pain, and that no-one is ever left hanging for a week not knowing what they are experiencing without clear information given and a review in person by the fertility clinic. This was never offered to me. Also the risks of OHSS, are explained directly by all clinicians at the first round of IVF with any given clinic (even if the woman does not experience that) as it horrifies me to think that this was a risk, but that I was unaware of it at any point including when I was going through having our son Flynn who at 12 years old, now knows that his mum may have accidentally killed his brother or sister who was and remains much loved and wanted.

If I could have a response from HEFA to confirm that this letter will be acknowledged and that these changes have occurred, I would be grateful as I do not want any other woman to experience the distress that I experienced and the consequence of a loss of a much wanted baby.

Thank you

GentleHam · 05/10/2025 13:19

Just wanting to know if anyone else has had problems in their care at Care Fertility Nottingham with Dr. Abraham Thakaran Francis as I have reason to believe that this doctor is unsafe in his practice. Please let me know as I need evidence to take to the GMC, as he has clearly not learned to consider his care of patients, despite numerous years of concerns being raised. Therefore, would appreciate if individuals contacted via messages privately, to ensure that he is dealt with effectively. I am a nurse myself, but feel that he is a potential risk to patients as reviews regarding Care suggest that he has not learned over the years to care for patients effectively, thus putting lives at risk as a result, including the live of your unborn baby/blastocyst.

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