So for every good story you get mine. Please don't let it put you off as you can see there are a lot of positive stories.
For us we have a on-going complaint due to a rare occurrence in the lab for our 1 free NHS cycle. Stress that isn't needed in a already stressful time of your life.
As someone else said earlier I don't know if it's because your first go is NHS, but our cycle was not positive and if I was paying I would expect a significantly higher level of service. We are now going to Czech Republic for treatment as we do not wish to give our money to this clinic.
Timeline wasn't too bad - Nurse consul to starting was 2 weeks it's very fast - first consultant appointment was in July last year and treatment in Nov. We found you never saw the same nurses, doctors until our incident and then we had the professor for every appointment and head nurse.
We found it was very process driven, but also very clear, as you've said it's not the private experience so makes sense. I did feel that because it's NHS you are on a basic approach - they have said now that they would increase my meds as I would be private but NHS has a limit on what they will prescribe. Appointment times are good often in a morning so you can balance with work. I'd defiantly attend the open evening they run because this describes the process in detail.
I would say research the extra's yourself - we went with glue and not scope. At the open evening I felt they tried to push some of these with no hard evidence, but you are at least informed.
In summary for us we would not return but as you have seen there are lots more positive stories.