I've had 2 fresh cycles and 4 FETs with Create.
Pros: the clinical staff are wonderful and everything is evidenced based. They take as much time as it takes to answer questions
You always get seen by a consultant, where as a lot of other clinics will use a nurse to scan you.
No clinic can assign the same doctor to see you from start to finish, because it is a 2 week process (min) and you are seen every other day, and then every day. They can't not give doctors a day off for weeks at a time! But we only saw 2 or 3 different doctors max, and they had always read all of our notes before the start of the appointment.
They have a brilliant safety record and don't take any risks with OHSS - a friend and I had our first rounds at the same time and she was at another clinic. We both had the same amount of eggs collected. I was told to wait 2 months for a frozen transfer (at no extra cost to me), she had a fresh transfer. She ended up in A&E with OHSS...
Prof Nargund oversees the treatment, and the consultants will call her in for her opinion, or if you request her opinion
The St Paul's centre is brand new (the Wimbledon one is a bit older, but fine)
The drug cost is much lower than places that put you on long protocol. I think we ended up paying about £700 for all the drugs and blood tests on top of the 'basic' package cost but that obviously depends what dose they give you
Cons: The admin staff aren't great. They are frequently running late but you don't get told in advance, and a couple of the receptionists are bitches - I had one situation where we needed to book a follow up appointment and pay for some treatment. DH was paying and went to the loo. They refused to even tell me which appointments were available until he came back and handed over the credit card! I think this is common with every clinic though... When someone founds a clinic with nice admin, they'll clean up...