bobthebuddha, that article sums it up perfectly.
edam, should have started a new letter? Why bother when you have the same visual impairment you had when you wrote the first letter.
From my understanding this document is printed in the size of print that Gordon Brown can see. He has 3 choices if he writes a letter. He can either 1/ Have it typed. This woman would have found it impersonal I dare say
2/ Write very big. No doubt this would have been an equal subject of scorn.
3/ Write in your normal hand but risk errors, a bit like writing in your normal hand but with your eyes closed.
WannaBe, I do agree with you, that having a visual impairment should not be used an an excuse for doing a job poorly but I think there is a huge difference between being visually impaired from birth or childhood, like David Blunkett, for example, and having all those years to learn to cope; and becoming visually impaired as an adult. I see people in this situation on a regular basis in work, particularly with conditions such as ARMD. People go from being able to read tiny print in poor light, to having to use a magnifier in bright light to read a newspaper headline. And low visual aids are not always easy to use, either, they can be unwieldy things which enlarge the print but have to be held very still so that the print doesn't shake and even if people do learn to use them, their reading speed will be cut down dramatically.
There is often a denial period as well, where people try to pretend to themselves and others that their vision is not really all that bad and that they can cope with exactly the same things as they did before. I suspect GB may be in this phase, he's a stiff-upper-lip type of guy, as far as I can tell.
I do admire him for sending a handwritten letter as it is not an easy thing for him to do. And yes, this lady is grieving and is probably lashing out but I do think he is an unfair target and tbh, I really think if I lost any of my boys, that the handwriting and spelling in a letter of condolence would be the least of my worries.