Virgin Media has told Newsbeat there is "absolutely no possibility" of taking legal action or banning internet users as part of a campaign against illegal file-sharing on its broadband network.
The firm has sent 800 letters to customers over the last month warning that they should not be using "unauthorised peer-to-peer networks" like BitTorrent or Limewire to swap copyright songs.
The individuals were identified by the music industry body, the BPI, as part of a wider investigation into the sharing of music files over the internet.
The record industry wants all broadband companies to cut off users that continue to swap copyright songs on sites like the Pirate Bay and Isohunt.
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