No, measuring ROI is what makes charities efficient and stops them from wasting money. They are continually tinkering with their fundraising to make sure they spend the smallest amount to raise the largest possible amount.
Eg if Option A is to organise a ball. Costs £10k, raises £50k.
Option B is to organise a fete. Costs £2k, raises £10k.
They are better off spending more to earn more. The return on investment is worth it.
But that's just underlining the point I was making. I don't really have an issue with something like a ball or a fete, where everybody knows the deal is to pay to have a good time yourself with a charity also benefitting; but I do when it's just a direct request for you to hand over money.
As if supporters were customers, yes. I don't see anything wrong with that.
We obviously disagree on that one. To me, a customer is very much an equal partner in a transaction with a known end, who will mutually benefit from it.
Just because you're content with what you have left after all of the costs of further fundraising doesn't change the fact that somebody has given that money for a purpose and, more often than not, it isn't made anywhere clear enough to them that, from the tenner they've given to help those in need, a sizeable proportion will be diverted towards efforts to encourage other people to give them a tenner too.
If charities are confident that this is good, honourable stewardship of donations - and I'm not saying that it isn't, necessarily - why do they always 'sell' what they will supposedly be doing with that donation based on the good cause itself and never volunteer the fact that some of it will be going to the cause but some of it will be put back into further fundraising?
It just makes me suspicious of their motives, in a way that may actually be unjusitified. Like how politicians always emphasise things like hospitals and education whenever they're trying to justify tax increases: it's invariably 'your money will pay for X more nurses and teachers' with never a whisper of Trident, dodgy contracts with their corporate mates, vanity projects, self-aggrandising willy-waving or military aggression. Presumably, they have enough confidence that the public acknowledge the need for these uses of money.... just not enough confidence to ever voluntarily mention it....