[Thursday, May 10, 2007
By Charlotte Walsh
source www.ttglive.com]
Mark Warner, plans to make childcare information more prominent on its website and publish a standalone supplement on such facilities, after a surge in queries from agents.
Following the disappearance of the three-year-old from the Ocean Club resort in Praia Da Luz, Portugal, Mark Warner had received three cancellations and transferred 20 families to other resorts who were due to stay imminently.
Head of marketing Nigel Ragg said the company was not expecting ?many more? cancellations, and sought to reassure agents.
The McCann family booked their holiday direct with Mark Warner, but Ragg said: ?We want to make sure agents feel happy sending people.
We believe our childcare is superb, and we want to assure agents we are doing everything we can to help the McCann family, and that business is going on.?
The operator will make sure information on the website about its childcare is made more prominent, explaining how its kids? clubs, drop-in clubs, baby sitting and creches work ? including hours of operation, age ranges and prices.
It also plans to publish a separate brochure on the facilities to go with its main summer brochure, similar to one being produced for the ski brochure.
The Ocean Club resort, which accommodates up to 600 people, is one of four resorts in which Mark Warner has an allocation of 150 beds at any time. It also operates six exclusive resorts.
Ragg stressed that security had never been flagged up as an issue at the resort, which Mark Warner has featured for two years.