Lawyers. We're talking about a profession that is all about words, not morals, and is prepared to defend criminals. I've come across similar attitudes amongst individual representatives before.
Utter rubbish. The country is full of extremely high-principled lawyers: look at any firm doing legal aid work, for instance, and you will find people doing very high quality work for a fraction of what they could be paid in private practice. Do you think the lawyers who worked for the Hillsborough families are without morals?
As for being prepared to defend criminals - if you had been accused unjustly of a crime you had not committed, do you think you might by any chance be very grateful for the help a lawyer could give you? Or might yo consider asking a lawyer to help if you were the subject of domestic abuse, or being sued for something you didn't owe, or if you or someone close to you was seriously disabled as a result of someone else's negligence?
This firm is rightly being referred to the Solicitors' Regulation Authority, precisely because it is not complying with solicitors' compulsory professional standards rules.