Tesco profits down - where they have gone wrong?

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Not so very long ago, Tesco used to be held up as a massive UK business success story. I've read Tescopoly and sure some people despise them - they've enraged farmers and the protest lobby by aggressive policy with suppliers,store-expansion and squeezing out independent shops.

They've made a bunch of bad decisions outside the UK; but they had a huge loyal customer-base in the UK and a lot of their problems must come down to complacency and not thinking enough about their home-grown customers, despite the masses of data they collect through clubcards.

I'll post my own personal reasons for reducing my shopping with them, but think it would be interesting to have an open-forum to see just how out of touch and poor they have become, with stories from MNetters. Maybe someone from Tesco will read it and have a think about what they can change.

Dear Tesco....

This is where you have gone wrong...

How awful folly. Is she looking for another job? You just reminded me about the anti-social customers at some stores in certain areas.

Trouble is like them or not, I think their demise will lead to even more job losses.

I think generally they're all as bad as each other. The fruit juice cartons i normally buy in Aldi have gone up 20p in the past week, they've stopped doing the yoghurt i like in favour of some fat free fructose filled rubbish and they had no veg out at 8am just empty racks.

I don't get the horsemeat thing, Aldi,Lidl, Asda, co-op all had to withdraw products too, even IKEA yet nobody uses it as a reason to boycott them, only Tesco.

boffin ocado will probably offer you free smart pass trial for 2 months soon. I'm halfway through mine. So that's free delivery, any time/day in orders over £40. I'm really enjoying it.

Ilikebirds...the horsemeat plus workfare shows TESCO as money grabbing - they are exploiting people to make a quick buck.

That's the difference I think.

South east - no, she's sticking with it. Some customers are nice to her and to be frank, she needs the money! Just thought it might be good to put across why some staff look fed up some of the time.

I dont shop at Tesco because of their avaricious land purchase policy, the way they treat suppliers and just the fact that they are bloody everywhere...

Thank you Buss

There's no levels to which Tesco won't stoop. I'd love that programme 'Rip Off Britain' to hang them even more. I know they're all 'at it' but Tesco is the worst imo. Horrible shops too.

And Folly they are greed land grabbers to boot.

Expensive without the quality or pleasantness

Fresh fruit & veg is rubbish, old & nasty

Customer service rubbish

Express nearest me is dirty & things are damaged / on or just over their sell by dates

Have to check receipts as more often than not offers aren't showing and / or items have been run through twice. Not sure if incompetence or skimming money off the top.

Either way doesn't fill me with brand love or loyalty, more like a feeling of being scammed and distrust

I am very glad it's finally showing up in their sales figures.

There were other supermarkets that used workfare and sold horsemeat products, why single Tesco out? Genuinely interested as to why they seem to be held to higher standards. Is it just because they're bigger?

They have sold whale and dolphin meat in Japan and live turtles in China.

They have no ethics.

I think they are the Ryanair of supermarkets.

Oh and anytime I have to shop there I still feel I'm giving money to Dame Shirley Porter. (I am old and I bear grudges)

My tesco shop still fresh in my mind was 4th supermarket and final of todays shopping far too expensive shop in one place.

Started with llds for milk, cheese and butter.

tea time co-op they are crap but do decent reductions.

morrsions -amazing reductions, good service. not too longe queue, stores just had refit but its not stupidy big its just right size.

Stop off at tesco metro on way home

queues.
staff are grumpy
minimal redutions
cages in ailse.

freezers look like been ransacked.

frozen oven chips there is no reasonable option

They dont chill their booze.

To get reasonably priced highwer welfare poultry like willow farm is extorionate!

I do like way till tells you how much it is as goes along
free carrier bags.
some of the value range.

We did 1st big shop in ages in large tesco other day its too big lost will to live going round, world food ailse overwhelmed me.

There were missing prices all over place when asked young kiddy he dident offer to go check just said im sure they not too expensive or yes we moving things around I got quite pissy and hubby said cant get mad at him but was rubbish, tills was better.

I hate missing tickets, stingy reductions.

I want things cheap not so many multibys like £3 for 3 on milk.

The fresh fruit and veg is too high.

The meat and poultry poor quality, expense.

Lighting hurts my eyes

The local express really expensive and no where near me.

location and size huge factor.

we used to shop there loads until it went super sized.Why do they all have to be an extra? only good point about new one is they put non foods on different floor.

now the metros too small a range

local corner shop as cheap as express.

online prefer ocado and waitrose.

do main shops aldis or lidls. frozen farm foods then sainsburys/co-op.

I hate sainsbury,s nearly as much stopped shopping there as much.

never been keen on asda.

like morrisions.

Even m&s simply food opposite new big tesco is cheaper.

My friend got online shop ordered a pregnancy test
it arrived subbed for more more expensive one.
when she mentioned it to driver he told her she should have been more careful!

Horse meat and workfare play on my mind too.

I'm not sure any supermarket puts ethics over profits.

I don't know how staff in supermarkets do it. I really don't.

That electronic beeping at the tills sends me into orbit. :(

they sent me a questionnaire recently asking why I stopped shopping with them. pleased to say Aldi was the answer to most od the questions! better quality, half the price! maybe they'll get the message. ....eventually

Tesco use loads of workfare - I've just looked at the boycott workfare website.
Asda are on there but I didn't see any figures for them.
Sainsbury's, Waitrose and Aldi weren't on there.

I dislike the way that they are trying to take over the world. Not content with being a supermarket, they also want to be a hypermarket and a street-corner shop. They want to be my optician and pharmacy; supply my phone and all other electricals; sell clothes and jewellery; sell babygoods and toys; sell music and books; be my bank and credit card. They want to develop everywhere and kill off High Streets. I find their desire for world domination very creepy.
Oh, and they are overpriced, not good enough quality and have poor customer service.
Very seldom go there these days.

Couldn't have put it better myself senua

I used to be on their customer survey list. If I filled out a survey then I got clubcard points. They cut down the points until it got to the stage where a twenty minute survey earned something ridiculous like 25 points (25p!). I unsubscribed.

'I don't know how staff in supermarkets do it. I really don't.'

Same here.
Supermarket staff in the front line always seem to be worked really hard from a customer's perspective. Working on a till in particular must be draining.
I wouldn't last 5 minutes I'm sure.

I once worked on a till in woollies back in the day...I was terrible.

I used to love shelf stacking, so satisfying to start with empty shelves and see how much you'd done at the end of a shift. I also worked in a corner shop and pay/conditions and holidays far better in the supermarket (plus we got to eat cream cakes past the sell by date on our breaks )

There's a guy in our local Waitrose who is usually stacking the biscuit aisle and he appears to take it very seriously.
I once picked up a pack of biscuits and then changed my mind and put them back..he immediately came over and positioned them perfectly before I'd even moved away.
The biscuits are all very nicely stacked though!

I'd be good at it. My cupboards get the treatment. before dc's wreck it

Got to say I don't mind car wash people as long as they aren't pushy. Sometimes I'm quite happy to have my old heap washed for a fiver (and believe me, they earn their money, the state of my car ). Round here they moved them from Tesco because of people complaining but I was quite happy to see them relocate to Sainsbury instead, especially as our big Tesco carpark is Hell on Earth whereas Sainsbury one I always just breeze into a space.

I know so many people, myself included who do our main shop at Aldi then top up on the branded stuff we like at Tesco. Yes me too. Get most of my stuff at Aldi then trot off down the road to small Tesco for food my fussy cat will eat and decent binbags, then back to the Aldi to get the car. Or if I've got time to go a bit further and repark the car I go to Sainsbury.

Believe me, I wouldn't shop in Aldi every week if the food was horrid, just to save a few quid. I do care about what my family eats. The cereals in particular are much nicer than other own brands, as well as cheaper. Mind you, will have to be careful this year not to put on so much weight as last Christmas I got addicted to Aldi Stollen! I also like the way you can always find things, they don't keep moving them and you can whizz through the checkout in no time so the whole shop is over with in a short time. It takes me as long to get my few items in Tesco as it does to do the weekly shop in Aldi.