the csa have been a pain in the butt quite frankly. for the last two years i have been trying to get maintenance from dd's absent father with no results. even though i have provided them with concrete proof he lives at the address i gave. when i was made redundant and had to claim benefit i was made to fill in a form giving details of my son's dad too. even though he has always paid me. they never followed it up which suited me just fine, i have no faith in them.
however, late last year after one of several complaints and letters to my mp, csa told me that they could only get me compensation for the case with dd's dad if the payments from ds's dad went through them too instead of our private arrangement. ds's dad, out of a favour to me complied with this and paid the csa as arranged. (even thought he was terrified the csa would fleece him, luckily they didnt).
they then withheld his payments and i ended up with no maintenance at all! (due to a "computer error") as usual. it was finally sorted but ds's dad is fuming that we've had to go to all this trouble when our agreement was perfectly fine...all to try and kick them into going after the one who IS avoiding them.
the best thing about it is that csa told me when this all came about, that ds's dad could carry on paying me directly, so long as it was their calculated amount and the benefits agency would obviously lower my benefit in accordance.
then they rang me back and said oh no, actually he couldnt. when i asked why they told me...get this...that the two fathers had to have the same payment method!!! dd's dad has never paid a penny and never answered any of their phone calls or correspondance. when they have made a home visit his gf has denied he lives there! same payment method? how exactly?????
and still..they havent done anything to chase the other one. now they are blaming it on the bailiff company. (it went to enforcement a year ago). whatever next? aliens landed and whisked him away? he answered the door but they still need more proof it was him? (maybe it was his twin brother?).