Let me ressurrect this thread, that I've just stumbled on!
The reason Tussuads is so shit now is that with every influx of new management, they just look at MTs and the Planetarium in the context of the rest of the Tussauds group, ie places like Chessington and Alton Towers. But obviously these are not going to attract the same customers, and neither should the prices be the same... you can spend all day in a theme park, but an hour maximum at Tussauds.
They also just look at entrance figures and secondary spend etc, and no longer consider whether or not people actually enjoy themselves, ie enough to recommend and/return.
And by cutting down drastically on guiding staff, they save wages, but make it impossible for the general public to get quality help if they need it.
And I HATE the sneaky marketing etc, such as automatically charging for extras such as the Chamber Live unless you specifically request not to pay... but not making you aware that there is such a choice.
Oh, for the old days , when it was a quality exhibition not just a series of shop points to walk through, with caring staff, good management, good value.
Er, sorry if any of you work there and I've offended you