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ELC sends emails to dead toddler

8 replies

Rubydoobiesmum · 08/03/2012 09:28

Oooft. Profit over feelings or a genuine mistake?

www.deadlinenews.co.uk/2012/03/07/toy-store-apologises-after-sending-emails-to-dead-toddler/

OP posts:
ripsishere · 08/03/2012 15:53

Can't read the link, but presumably the parents signed him/her up to them. Without devaluing the death of a child, if you don't let everybody know, surely ELC can't be held responsible.

lisad123 · 08/03/2012 15:55

Can't see link on phone, but can't see how ELC can know if they weren't informed.
Tbh lots of people get letters for dead relatives which of course is very upsetting and sad but not uncommon.

ShowOfHands · 08/03/2012 15:59

"The email from the firm?s Big Birthday Club arrived despite repeated requests for them to remove Gregor?s name from their marketing database"

Pancakeflipper · 08/03/2012 16:03

I am very sure they didn't keep his name on the database on purpose. Horrible error but not intentional surely?

RabidEchidna · 08/03/2012 16:12

link

RabidEchidna · 08/03/2012 16:16

So sad and such a beautiful little boy Sad

I hope it has now been resolved with ELC , my heart goes out to his parents, I know when FIL died MIL found it very hard with the post and especially cold callers insisted on speaking to him

LittenTree · 08/03/2012 19:40

This is of course a horrible thing to happen, but.....

the reality of our modern lives is we do sort of 'sign up' to mail shots, spam, etc etc every time we give a company our details. These companies, with an eye to the bottom line, outsource the mail-shot/spam to the cheapest supplier. Would we really want our ELC toys to cost 25p per item more just to ensure that someone, somewhere, is personally checking each spam email/mail shot for this sort of occurrence?

If it were US who'd lost a child, maybe. If it was everyone else, we might say 'Um, no'.

My dad was still receiving circulars, spam email, mail shots and yes, demands to speak to him personally 3 years after he died! We just shrugged our shoulders, in the end. We recognised none of it was personal or malicious, it's just the way these things are.

Finally, I am a HCP and I am often a little surprised at the enraged phone calls we get from (often) widows, decrying our insensitivity, as they receive letters telling their recently deceased DHs to attend for tests, sometimes arriving only 48 hours after the patient has died.....

QOD · 08/03/2012 19:42

It's a nightmare. I get calls at work to stop mail for deceased previous mail recipients and it takes up to 8 weeks as stuff is churned off the printer, packed and stacked and slowly released
We can't get it back

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