Hi! 
I live in a housing association home and pretty much ever since I have lived here myself and my lodger have suffered from antisocial noise levels from one flat - music, television, adults shouting and swearing, construction and/or DIY at 80 decibels... We have even been subjected to harassment by this person in public and even in our home.
Here is where it gets weird.
Every time we have sound equipment put in the tenant below goes quiet (after a bout of bloodcurdling screams from her that don't happen at any other time) and resumes the noise promptly after the sound equipment is removed by someone employed by the housing association. When I say prompt, I mean immediately or a few days later. This has happened around four/five times.
The housing officer is 100% denying informing the neighbour at the time of installation despite the fact that, by law, you are supposed to inform the tenants of a building when any kind of surveillance/monitoring equipment is installed. Fishy.
This same housing officer has expressed her indifference to antisocial levels of music.
H.O. also:
- Told me to keep diary sheets and refused to accept them.
- Following on from this she tried to stop me from collecting evidence by refusing to loan the sound equipment, only doing so when I reported her.
- Previously refused to accept mobile phone recordings of incidents. Despite this she told me to "use an app" to record disturbances.
I feel like I am being treated like a total idiot, both by the officer and the neighbour. Does anyone know how I can prove to a legal firm that this is going on, know about any organisations that would sort this housing officer out or know how to deal with this horrible situation? Like can I request any kind of printout from the housing association that would help in any way??
Thank you for any help. I am at my wits end. 