The hose on my DYSON seems to have to much suction, cant get it away from main part of hoover

[SammyK]

It is driving me mad, I turn it on and it the suction pulls the hose back in! I have taken it all apart several tims and found nothing wrong. My stair carpet looks dire.

Anyone else had this problem or know what it might be?

The upright position works fine BTW, just thehose thats playing up.

I can't help you with that problem, but Dyson have excellent customer service if you phone them.

Ours was not sucking at all once and we phoned up on a sunday night at about 8pm and they diagnosed the problem over the phone and we could fix it.
Get the number from the website I think.

Don't know, but agree that Dyson have really good customer services.

As do John Lewis -- we have 2 Dysons, both 9 years old. The head part wasn't picking up, mainly due to 2 Golden Retrievers.

So, went to John Lewis with the intention of buying another vacuum cleaner and told them about the problems with the Dyson. The shop assistant was really honest and said that there would always be that problem (with dog hairs).

I called Dyson and got a new head part, and it cost about £40.00, but it works and saved me £200.00!

I have rang their phone number with my first Dyson years ago, is it still a phone number that costs though??

Will go have a look.

You can usually use alternative numbers to the expensive ones: Dyson is here. I would bookmark the website for future use if, like me you hate paying for phone calls! It has alternatives for nearly everywhere - its fab!