Miele washing machine faulty after 4.5 years??

[Newmeagain]

is this normal? Feeling frustrated as this was an expensive washing machine and we are a small household so don’t use it every day - so it really hasn’t been heavily used. Just had someone come out to look and apparently it has a faulty part that will cost ££.

I paid over £2k for a Miele with steam options, trainer option, drum clean, sportswear option, duvet option. I bought direct from Miele. Their installers messed up and pushed the pipe back too close to the wall, so when they did a quick cycle to test the water didn’t discharge from the drum. I called Miele but they didn’t send someone for over 2 weeks and this water sat in my drum all the time.

I got fed up with Miele and asked them to take the machine away. I replaced with a £800 top of the range Bosch.

my £400 Hotpoint lasted 8.5 years. 12kg drum.

Our Miele lasted over 20 years and it was second hand so already had use and wear. replaced it with a bosch last year and seems to be all ok. my friend has an aeg which is now over 35 years old and still going, only brushes replaced.

Didn't Martin Lewis says most electrical goods have a warranty for 6 years

Four and a half years? Pah two Neff dishwashers have only just made it past the one year (s out of warranty) point. They just don’t make them like they used to!
I remember getting a new kitchen and they were pushing Bosch appliances but £££ so I says I’d get Beko and he made some snarky comment about it - well that workhorse Beko lasted alot longer than the any other machine! Now I’ve got a domestic branded washer/dryer and it’s lasted four years of tenants and now four years of me.

I find this depressing. My Miele is at least 20 years old and is fab, terrified of it dying. It’s on every day. Broken down once and that’s all. Probably won’t buy another after reading this.

Just replaced a Miele washing machine that was almost 30 years old and used around 10x a week. A few years ago we had the dampers replaced as it was jumping around; at the time the engineer said they don’t make them as well any more and always repair not replace. It stopped draining recently and I called out the Miele engineer. Two prices: £180 and you pay for parts, or £280 all in. Googled cost of likely spares as far as I could work out what might be wrong - drain, pump etc; around £40 max so I went for the cheaper one. Engineer came and named all sorts of things that could be wrong with it, said would need to replace several parts in sequence until it worked again, if the first one solved it then £200, if the lot then £2,000, sort of quote. So I gave up and got the £180 deducted from a new one. Felt a bit cheated, like how could I realistically assess what is wrong with it and what option to go for? I took the risk and lost so it’s on me… Anyway just posting here in case it’s helpful for anyone else. Gutted at having had to give up that wonderful machine. Will see how this one goes but my brand loyalty left the building with that machine.

My mum had a Miele that lasted over 20 years and she loved it. Spent a fortune on a new one when it died and now spends a lot of time complaining about it being rubbish so there definitely seems to have been a change in build quality. (However she also claimed that with the new one, things always ended up inside a duvet cover whereas that never happened with her old one - surely that can happen regardless of the machine if the cover is undone 🤣)

@1980isitjustme Your mum is right! Stuff never got inside of duvet covers with my old Miele but they do with new one.

Miele have really lost their way. My last washing machine died last year after nearly 20 years of heavy use. It was an absolute warrior of a machine. I honestly felt deep gratitude towards it. It had been a most stalwart ally in the trenches of parenthood (three cloth nappied, rather vomit-prone kids, and both me and dh frequent, very muddy runners).

I decided to get the top-end miele this time round, not because I want and fancy "extras", but because that model was made in Germany (some are made in China) and I was hoping to that it would be as bomb proof as the last one.

I guess time will tell on its robustness, but my God I find the fucker annoying. It's so needy. The twindos system is annoying...I cant believe I had to fork out about £60 for two refillable containers of I want to use my own detergent in the twindos system. The program options are nonsensical. The general usability of it is staggeringly unintuitive, meaning that I have to check the gazillion page user manual. The app is shite. Honestly it was like it was designed by someone who's never used a washing machine. I hate it.

Yes. I agree. My Miele I bought had this app, which I had zero intention of using. The whole point of washing is that it’s drudge work, I want to forget about. Like press 2 buttons & go. Instead some idiot at Miele seemed to think I have time to mess about with apps etc.

Then also, there was this washing detergent they wanted you to buy which apparently feeds into the washing so you don’t overuse deterrent. But I have my own preference for detergent and don’t want to buy theirs.

I think Miele has lost their way. I did like the cycle for sportswear and trainers and drum clean. But when I think about it, really on any washing machine I only use 2 programs and chuck my trainers on any old cycle.

perhaps Miele should just stick to making hard wearing machines that last 20 years.

You had a machine that lasted 30 years and used 10x a week and feel "gutted". I think you need a reality check.

Yes, my sister had problems with her dishwasher, whereas my previous Hotpoint dishwasher was inexpensive and lasted 16 yrs.

We have had Hotpoint washing machines that lasted years, certainly 10 or more, although annoyingly, every one of them has eventually broken down with a load of washing inside. But other than that, never called out a repairer. Our current model is a combined washer dryer with an extra large drum. As of May this year, we will have had it 10 years. It washes well, but the dryer is not brilliant. We have had to replace the door ourselves twice, but at least the part only cost about £12.

Exactly! I get so pissed off with their arrogance in seemingly thinking that I want to spend ages fiddling around with their app. The whole point of a miele machine (I thought) is that it requires absolutely minimal attention.

That's sad. My washing machine is nearing the end of its life and I was considering a Miele in hopes it would last longer, because I'm tired of ones that die every 5 years or so. I guess that's just the way the world is now and I won't bother and will just save some money.

Have a look at "complaining cow" she is brilliant at helping people with the Consumer Credit Act 2015