Last week we noticed our water wasn't getting very hot for baths/washing up etc, so called a plumber in to check everything out. He very quickly informs us that we are losing roughly 60L of water per hour and have a major leak.
OH gets on the phone to our insurance (it's a pretty decent one luckily) who suggest we get someone out to find and repair the leak, then a surveyor is coming round this Friday to determine what needs to be done, how much roughly it will cost etc etc.
We've had the plumber back today who has pretty much ripped off half our kitchen floor (tiles) and found the issue, one of the mains water pipes has broken and it has destroyed some of the foundations under the tile. He suggests we remove the floor in the kitchen including units and the floor in the next door utility as we won't know fully how bad it is unless we check everything out.
I'm panicking a bit as I can't see how we will manage without a kitchen? And how long it's going to take for the insurance company to help us. We have two young kids and two dogs so no doubt the next few days will be tricky with them walking around that area.
Has anyone else been in this situation before?
My OH seems to have this ideal outcome that the insurance company will assess on Friday and agree to whatever we ask for in terms of paying out, I believe we have up to £20k for the actual repair of leak and pipes and up to £20k for replacing flooring, units etc. Surely it can't be that easy, I'm guessing they will want to keep costs down as low as possible...