Miele: advice to avoid giving them one more penny?

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I used to be a Miele fan (excuse the pun) & always justified buying their appliances because of the quality. Our first washing machine did indeed last over 20 years. It proved cost- effective. But that was then….

When we updated our kitchen a few years ago it was a no-brainer to go to a famous Knightsbridge store, take a deep breath & focus - not on the price - but the longevity.

I purchased a Miele built-in coffee machine, combination oven, warming drawer, dishwasher, twin-dos washing machine, tumble dryer & a blackboard fridge- freezer. My kitchen could be an advert…… for stupidity!

Like many have reported, the quality has deteriorated dramatically. The £3.8k oven failed repeatedly from the start. I’m trying to stay calm recalling the endless calls, waits in for ‘engineers’, rescheduling for parts to arrive etc. All hard work, frustrating & a complete waste of time & personal cost. Miele have a cynical approach which involves blaming the customer rather than acknowledging their own failings. Eventually the ‘engineer’ said he couldn't fix the microwave as it had been overheating?! Somehow that was my fault. (Wasn’t I aware of the maximum wattage for liquids?) So, after 3.5 years the oven is unusable.

Oblivious to their inability to fix their own appliances after charging us to let them try ( no refund for their failure) or their misguided ‘green’ claims, Miele offered to sell us a new oven for 50% off. That’s roughly £2k for a machine for their engineers to presumably practice on for another three years before declaring dead.
They can’t fix their own machines. So my issue is I have a kitchen full of Miele but when something else inevitably goes wrong I do not want to see that red van in my drive!
Does anyone know a way round using their engineers? I really don’t want to give Miele another penny.
Oh yes- and be careful everyone. A built in popcorn function is merely the marketing promise before the reality disappointment.

I bought a miele washing machine 12-14 years ago. My Zanussi washer/dryer finally failed after 17 years. I thought the Miele guarantee of 10 years was an excellent idea. After 15 months I realised our clothes were getting small holes in them. The only difference in our lives was the new washing machine. I spoke to Miele customer services who advised I would be charged For an Appointment cost if an engineer came out and found nothing to be wrong. It took ages to speak to them or get an appt. I had already myself checked the drum carefully. They replaced the drum. It was filthy so I started to take a picture and was threatened by the engineer and his mate that i couldn't do that ( in my own home). Apparently all old parts are sent to Germany. I think this is so they can claim there are no broken machines in england or words to that effect. My 2nd experience just 3 years ago, just in warranty, was totally different, but my mistrust remains. I will never buy Miele again. Yet so many engineers seem to love them, but I assume they can at least do the basic fixes. I have posted before about my Miele threat under different usernames

Thank you @socialdilemmawhattodo I’m not surprised by your experience.sadly. The ‘engineer’ called to fix the coffee machine told my husband he drank too much coffee (2 cups a day!). Miele seem to train their staff to blame the customer. Maybe it’s because they can’t match their claims any more. I’m quite sad I don’t trust them like I used to, not least because I am stuck with 8 machines & dreading the next one needing a repair.