We recently swopped our gas hob for an induction hob. I bought the new hob from AO and paid for them to install the hob and take the old gas hob away.
As the hob was being installed, our street had a power cut so the installers were unable to check the hob was working. When the power finally came back 12 hours later, the hob wasn't working.
I contacted AO who said it was probably an issue with the appliance and arranged for a NEFF engineer to come sort things out. The engineer came and said the installers had wired two things wrong, one of which he fixed, but said he was unable to fix the other as it was AO's responsibility.
AO can back 5 days later where they confirmed that the original installers had messed the wiring up in the junction box. Unfortunately, they also rewired the connection that the NEFF engineer had fixed. The hob still did not work and gave an error code that the NEFF engineer had told me happens when it's been installed incorrectly. The AO installers said they had no idea what the code meant and it must mean the hob was faulty.
AO have now said they will replace the hob and will be doing so on Tuesday. I am sceptical that it will work as I think the issue is they don't know how to wire it correctly.
We will have been without a hob for 17 days. We are cooking for a family of 4 on a single ring camping stove and a microwave. The incorrect wiring also meant our oven was out of action for a week. I have had to rearrange my work to be available for installation/ repairs on 4 separate days within a 4 hour window. I paid £120 for installation and this is a very expensive hob.
I will be writing them an arsey email once the hob is finally working. ( I'm holding off for the moment because I'm not convinced they will install it properly on Tuesday so the saga may continue).
Would you ask for compensation and if so, how much?