Cleaner leaving 30-45 mins early

[MyWiseBiscuit]

I’ve had a cleaner for 5 weeks. First week she did a great job, then second week asked if it’s ok to leave (10 mins early). Everything was done so I said yes. The last 2 weeks she’s left 45 mins early and then 30 mins early and the time I’m paying for is 2.5hrs. Didn’t ask just left.

What she did looked ok (not amazing) but things got left (cup marks on coffee tables, dusty skirting boards, few bits on kitchen floor, kitchen cupboards had a few food splashes. It’s like she’s rushing so she can leave as early as she likes. I ended up spending 30mins finishing after she’d done. Like the main things were done but details missing and I’m so annoyed she’s leaving so early.

After the initial 45mins early leave I gave her an extra job the next time, but all she did was then did a worse job on the other areas to leave 30mins early! I’m not going to quibble over 5-10 mins but 30-45 mins feels a lot.

what do I do? Find someone else or tackle it? I hate confrontation and it’s a lot of trust having someone in your home and relies on a positive relationship (always the worry if you upset them they’ll do something to your tooth brush). I also don’t feel great knowing they are in my home but not staying the whole time I’m paying them for which makes me question their integrity

if I do tackle, what do I say?
thanks

That’s a good idea for future cleaners, thank you

What I’d do is say that you’ve noticed that she’s only needed two hours (or whatever it was) to clean the last two weeks so let’s adjust the schedule. You don’t want to waste her time.

See what she says. She’ll either start doing the full 2.5 hours or have to agree to a shorter time.

I’d be finding someone else. She’s doing a shit job and getting paid for time she’s not delivering

I agree with the OP - you seem overly invested in this thread.

Mumsnet is for seeking views, opinions, experience and yes, asking for advixe. Whether the OPs ever act on that advice is actually none of anyone's business (and impossible to prove, anyway).

Were his hands broken leaving him unable to make such a list himself?

FWIW I have two lists for cleaners. One is the basic “every week” stuff, the other is the less frequent things which may need doing monthly, occasionally. Once the every week stuff is done any time left is used to work through the non weekly list.