I have a newish cleaner. She’s meant to be with us for 4 hours, 9am to 1pm. She is always at least 5 - 10 mins late yet always manages to leave on time or early (and it’s not like she’s all done as there’s always more to me done). I’ve had different cleaners over the years and never come across this before so asking if normal. At 9am I assume we’re the first so don’t understand why she’s consistently late - I know it’s only 5-10 mins but that does add up week on week. She comes by bike and lives only a few roads away so it can’t be traffic reasons. Any previous cleaner we have had would always work later if they arrive later but I’m feeling like with her slightly late starts and early finishes we are paying probably at least 20-30 mins where she’s not actually cleaning as she’s late, getting the cleaning materials from the dedicated area and then putting it away at the end. She’s not particularly fast, chats on the phone constantly, have seen her sometimes just standing over her phone (not cleaning) and standards have dropped already and we’re only about 2 months in. Do I pull her up on timings/drop in standards and speed if cleaning or get rid and move on?