Miele Complaints

[Carole60]

I have just dealt with a major complaint with Miele. They claim in their blurb that dishwashers will last up to 20years or 60,000 hours. However, I had a really lovely quality machine which broke down end of September. The machine was 13 years old and had been well looked after. Miele came out quickly but the machine needed a new part. When they came to replace the part it was found on 2 further visits that other parts were required. We were let down numerous times on delivery and repair dates. Finally they told us the last part we needed was now obsolete and they stop making parts after 10 years! I asked how can they advertise products last 20 years but don't have the necessary parts to fix replacements. They just ignored what I said. I have worked alongside top management and been a leader of top notch customer service all my life and never have received such poor service. Ultimately I was offered a new very expensive machine. When this arrived it was noisy and the programs ridiculously long. No light in machine like my old one. I dealt with the General Managers office who now say I can return machine. They will not refund the full amount paid for our maintenance issue which was over £300. They kept quoting their legal policy and I said that as an independent company they can override any policy in order to give customer goodwill. I offered to return the 3 boxes of Dos Discs which cost £57 each, and which had been given to us at various stages to placate us. Obviously have no value to them so no big deal in their Freeby.
Would never use Miele again. We have always had Miele ovens and dishwashers!

I'm sorry you've had such awful customer service and completely sympathise! We recently renovated and installed all the white goods from Miele, and spent ove£10,000 with them. They used to provide a 10 yr warranty, but appliance now are only 2yrs!
When buying our appliance though, I was very disappointed by their 'customer service' team. They got my name and address completely wrong! When I notified that they'd made this error and they'd need to advise their delivery driver of the error, they said 'Oh, we can't contact them. If he can't find you, he 'might' call and you can then direct him to the correct address!'

When the driver called as couldn't find the house, he barely spoke English and didn't understand what I was saying! When he finally arrived, he slammed the washing machine down on the ground, cracking the top in front of us! We refused delivery. He got annoyed, it was apparently his first delivery for Miele and he thought the crack would be ok!

Trying to get through the customer services took ages- each and every time, long queues etc. I had to specifically ask if they would provide compensation/discount for not only getting our details wrong, but also for have yet another delay and no washing machine for another 2 weeks. They too offered some washing pods!

I'm yet to see what the longevity will be, but for such an expensive and supposedly premium brand, their 'customer service' is neither a service nor about the customer!

None of that surprises me. They tried to deliver my dishwasher 3 times. First time they didn't know how to fit it...second time didn't turn up as the second delivery company Kaboodle hadn't received it! 2 weeks later they eventually turned up!

I am sorry to hear about your disappointing experiences with Miele. I have also had terrible experiences with Miele over the course of 10 years. You can find more details re: my experiences in a separate posting. I have decided only to purchase appliances that offer 5 yr+ warranty.

This is the third thread you’ve made.

So, you are saying that you are two different posters? @Carole60and @AnotherDisappointedMieleCustomer? Despite having the same exact issue on the same day with identical opening posts?

Remarkable.

My £1500 Miele dishwasher lasted 2yrs and 1 month. No one could fix it. The Bosch that replaced it is 100% better.

You have me worried now @Carole60that my newish and expensive Miele washing machine will break down soon. 😱
Why was your other thread deleted ?

I have a 2 year old house with a full Miele appliance package including a 48 inch range, another separate full size oven, dishwasher, 36 inch refrigerator, 36 inch freezer, built in coffee maker and microwave. Almost every one of these appliances has issues of one sort or another.

Starting with the range, 2 of the 6 gas burners shoot out long fingerlike flames rather than a nice ring of fire like you'd expect. 3 of the six won't light automatically with the built in igniter so I have to use a lighter. On the 2 ovens in that range, they use a touchscreen apparently borrowed from the 1980s that refuses human input 90% of the time. So far the griddle is the only thing that works as expected on the range.

Moving on to the dishwasher, it has so far worked ok, but it's infuriating to use on a daily basis. Why? Because someone at Miele thought it would be cute to have the display show the Miele logo for 20 seconds or so when you turn on the appliance, during which time you cannot do anything other than stare at the logo. About every 10th time it doesn't show the logo and you can just select the mode and start the dishwasher. The rest of the time, you have to sit and wait for it to go away. And all this while already having a permanently embossed logo stamped into the stainless steel 4 inches away on the same panel.

On the refrigerator, the biggest issue is the plastic clips that are used on the drawers. They fall out constantly making the drawer unusable until you empty it out, take it all apart, retrieve the fallen clip and reassemble it so you can open and close the drawer normally.

The freezer is ok except for the ice maker, which is poorly designed and placed making it not only a pain to access the ice, but also making half the ice in the bin useless. We use it every day yet in just a 2 or 3 days time, all the ice in the bottom is fused together in what looks like snow cone ice.

The coffee machine makes good coffee, but it is constantly calling for me to empty the drip tray or the waste bin, even though they are already empty. I sometimes have to remove and reinsert either one 3 or 4 times to get the machine to allow me to continue to make a cup of coffee.

The microwave with its knobs rather than a typical set of soft buttons feels like something from the 70s, but otherwise works ok.

Overall, everything is poorly engineered and cheaply made, which is pretty shocking from the Germans.

You need to contact the CEOs office for Miele UK. That is what I did and I got a refund on our dishwasher which was a huge disappointment after having my first dishwasher which lasted 20 years, then our second dishwasher only lasted 13 years and the parts required had been made obsolete! We bought our third dishwasher which cost a fortune but never worked properly. Always go to the top when making any complaint.