Customer service for large white goods is appalling at Very. 3 months later after condemning our 23 month old fridge freezer as a fire risk we still do not have a refund and have been left all this time without a fridge freezer replacement. We purchased a Hisense American fridge freezer N3U7Q86- RS741N4WC11 90cm TOTAL NO FROST from Very and while it was within the 2 year warranty we noticed the freezer food had all melted and we lost a full freezer of food. This was mid June 2024. We contacted Hisense direct who sent an engineer out to our home within the week. The engineer condemned our fridge freezer as a fire risk and cut through the power lead so we couldn’t reuse it. The compressor was faulty, it was so hot you couldn’t touch it. We then had to wait for a new compressor to be ordered, this was delayed because they didn’t communicate that the proof of purchase I had sent them was enough evidence. We got in touch with Very on 2nd July 2024 who took 2 weeks to send us a receipt that also had our address on. So mid July we get a new compressed fitted ( all this time left without a working fridge freezer) the same thing happens another faulty compressor, fridge freezer a fire risk so Hisense confirm it’s faulty, they produce all the documents so that Very can issue a refund. Very picked up the faulty fridge freezer on Friday the 25th July 2024 and we got a confirmation text message about 5 days later which said we would receive a refund within 14 days. Right from the 2nd July Very communicated that as I hadn’t ordered anything since buying the fridge freezer my account had been closed and they would have to send a cheque through the post. They said 14 days from when they received the fridge freezer. On 20th Aug I rang them. I was annoyed but not rude. The telephone advisor was very patronising and kept saying if you won’t let me speak I will end this call. I wasn’t allowed to speak to anyone superior. His only reason for why I hadn’t received a refund was because I no longer had an account as if that had only just been discovered! He did however follow up with a phone call and email to confirm that I would receive a cheque through the post in 14 working days. We worked this out to be 15th Sept. On Fri 20th Sept I received an email informing me that Upon checking your account, I regret to inform you that we are unable to raise a refund to your card and they will send a cheque within the next 14 days. We have been treated appallingly lost a whole freezer of food, gone through the hottest parts of the summer without a fridge or freezer, had to shop daily during this early period with 3 kids and both of us working full time and we’ve been offered measly compensation which we still don’t have along with no refund!