At wit's end with boiler.

[tobee]

We have a boiler in the utility room, cold water tank and header tank in loft, and hot water tank in the bathroom.

We have Hive and we have a British Gas Homecare 2.

We've had British Gas out at least 3 times for this and they've not been able to find a problem!

Basically we have the hot water and central heating come on twice a day using the Hive app and occasionally we use the boost for both on the Hive app.

However, 9/10 the receiver says that the hot water and heating are not on but the boiler is still going. The boiler is ignoring the signals to turn off. The only way we are able to stop this happening is to physically switch off the boiler. And switch it on again. Which is obviously inconvenient. Especially in the morning.

When this happens we can hear the boiler running and the radiators on the first floor are heating. But the hot water doesn't seem to be heating.

As I've said we've had British Gas engineers come out a few times and said everything is ok. We've uninstalled and re installed the Hive app etc.

With the hive app it can take a few minutes, up to 5 I think for the boiler to switch off once the end time has reached.

If it's longer than that it could be a faulty valve, but I would expect British Gas would have already checked that.

We have Hive and British Gas and we found that out heating came on randomly even though it wasn't supposed to come on at that time. It turned out that the electrician who connected everything up to Hive hadn't connected the wires properly. How long have you had the boiler and Hive?

Also I think there is a helpline for Hive, might be worth giving them a call.

Thanks for the replies. We've had the boiler for at least 10 years and Hive for at least 7 (I think) .

We had this happen before and it was a faulty valve but that's all been checked. Part of the difficulty is it doesn't happen every single time. We've experimented with various different things to try to pin down what's causing it. But drawn a blank.

Slightly concerned British Gas will tell us to get a new boiler and it won't actually solve the issue.

I didn't know about the Hive helpline so thanks for the suggestion.