Does anyone have a hot point 10kg 1400 soon washing machine?

[thenewaveragebear1983]

Does anyone have this machine and find that its spin is absolutely ridiculously powerful? Like shuffling across the utility room floor powerful? We had it delivered yesterday, and it’s insane, it’s moving across the floor and the noise is unbelievable. I took the spin down to 800 and it is still awful. I don’t know if it’s a fault or am I just going to have to bolt it down?

Has it not got feet that you need to adjust to make it stable?
Have you removed the packing bolts?

@dementedpixie it does have feet but they are completely stable when it’s not in use.
packing bolts I am not sure about…. Will check!

Yes!!!' I have the same machine and mine always moves out of the section under the counter and into the middle of the floor - it's ridiculous! Seems like it might take off if it had wings!

Oh!! There’s something wrong there. I have the equivalent in a different make, no problems whatsoever. No machine should walk out of the room!
Get back to hotpoint

We realised that we hadn’t yet removed the transit bolts but they are so tightly on I have had to order a new spanner to get them off. Hopefully that will resolve it, they stop the suspension working so once removed it should be less dramatic.

@Madamlulu ours isn’t fixed under the counter so it literally travelled a metre across the room. I contacted hotpoint and they replied but I haven’t gone back to them as I wanted to remove these bolts first.

Fingers crossed but using machine with transit bolts in can cause a tremendous amount it damage
it killed in law’s machine

We’ve no movement on ours. The same make and model. I wouldn’t use until the bolts removed-fairly sure I remember the packaging/instructions being really firm this was a “do not use before removed” situation, level the feet and should be grand.
I love ours. Stuff comes out almost dry!

Yes, I won’t use it until they are out. I’ve only done 1 load in it it so I really hope it’s not damaged it 🤦‍♀️

Fingers crossed all is fine 🤞🤞

I have the 9 kg one and it is fine. On a solid concrete floor though. When had it at our previous house which had a raised floor it was atrociously noisy and bounced around. We bought a special mat togo under it which did help.

Thought I would update the thread to say, bolts finally removed - I had to buy a new spanner to do it because they were in so tight, and machine works fine and no longer moves across the utility room.
and yes, always always read the instructions before setting up new expensive electrical items 🤦‍♀️