This is a genuine warning about the customer service I have received from Miele. Given the cost and supposed quality of their goods the service is terrible.
It’s genuinely the worst experience that I’ve had with a company. The only contact number they will provide is first line support who will only log a message and promise a call back within 48 hours. They have never kept this promise and I have had to continually chase.
When eventually I did get a call I had a very aggressive woman tell me that the behaviour of the tumble dryer is a ‘characteristic’ and they can not and will not fix it. She was trying to condescend me and acted like I was stupid for not accepting their excuse.
This noise only appears after about 6 months of use and is common to Miele T1 machines. Because they refuse to fix it they call it a 'characteristic'. However, in none of their product literature, marketing materials and videos do they every say that this will happen. The machine is now louder than the stated 64db in the product materials so on that basis it does not work as expected.
Given that Miele are fully aware of this issue and choose to hide it from customers, it constitutes a misrepresentation of goods and there should be a class action against Miele for either negligent misrepresentation or fraudulent misrepresentation.
Even the engineers that have looked at the machine admit that it shouldn’t make the noise it does but that there is no fix.
But apart from the issue with the dryer, the customer service provided has been so poor and totally unacceptable.