Cleaner Issue

[Rainbow1101]

I am new to have a cleaner to help regularly. The lady is a very nice and polite person. However her cleaning seems not quite up to standard. I am not sure if I expect too much from her. Just wondering what a 3 hour slot could be completed from you guys experience?

She comes to help 3 hours every week for our 4 bedroom house. I do not expect her to clean everything. In three hours time, she only had 4 tasks to complete: gas hob in kitchen, en-suite bath in master bedroom, hoover the carpet on first and second floor and dust the living room. After she left, I took a quick look. I was a bit shocked that she only cleaned the gas hob surface without cleaning the burner crown nor pan support stand. For the carpet, she hoovered thoroughly on the first floor and the stairs from ground floor to first floor. When I walked to second floor, only half stairs is hoovered and second floor did not hoover at all. Limescale is still visible on shower screen (we are in hard water area and to be fair to her I cleaned one shower screen after she left, it is still a bit visible but not as bad as hers).

should I speak to her on it on my expectation or her employer instead? I don’t wanna be impolite or unreasonable but given it is £22/hour, I feel it should be more professional? What would you guys do?

Don't expect her to scrub as hard as you would yourself though, because a professional cleaner would get RSI if they really went at it in every house. And re hob, she may have been worried about damaging it.

But, but but, she should be able to do more than that in 3 hours. Maybe give her another chance and explain what you need doing in great detail. Exactly what you want, all written down and then, if you are there when she is, explained to her clearly. Ask her to tick items off as she goes round and inspect before she leaves. I've had to do this with agency cleaners when my regular lady was ill. Sometimes it works, sometimes it doesn't. It's exhausting though!

If she works for an agency definitely speak to them.

I'd say 22/hr is on the expensive side - market rate where I am is closer to 15-20 - and I'd expect a cleaner to cover way more ground than that in 3 hours...

I am thinking the same way. My first cleaner Cleaned all 3 bathrooms in sparkling clean standard. Tidy 2 bedrooms and hoovering carpet for me. She is very efficient that I do not need to re clean the rooms she made. But everyone has their own speed, I am not sure what normally could be completed in 3 hours time.

£66 for that???? She’s taking the p*ss. I could have done that in an hour when I was younger, 90 minutes maximum without exertion. And I wouldn’t have left the hob half-cleaned, that’s really slack.

That's not value for money. Look for a replacement cleaner

That’s ridiculous. Very expensive for not much cleaning.

I would definitely ask why hoovering wasn’t completed. I also think you need to be honest and say if you are not happy with what she left out. We’ve found that if you don’t say something, the next time, something else would not be done. If you cannot speak to cleaner, speak to their employer. In 3 hours, you would think that was plenty of time to do what you want doing.