We have a large house, have hired a cleaner to help with kitchen, family room, hallway, downstairs loo and small sitting room.
She's on her 4th clean with us so far and I've had some issues that I'm not sure we can work through.
Firstly she is supposed to do two hours, but the time she spends her has gotten less and less. The second clean was 15 mins less and this week she left half an hour early. I'm still being charged for two hours work.
This causes problems because there are things she doesn't do that we specifically requested her to do. She doesn't wipe the dining table over and leaves it covered in crumbs etc. When she wipes sides down in the kitchen they are covered in smears so look dirtier than when she starts. She mops but then walks all over the wet floors which then looks terrible when it's dry.
She also leaves stuff here every single week. Two weeks in a row she left her cleaning products here, and this week it's a baseball cap. The toilet is never properly cleaned (I.e with bleach down it using a scrubber) she just wipes the actual top of the lid.
I have cameras and took a look to see what she's been getting up to and I watched her clean the table - she barely showed it the cloth before walking off.
I came home today to find the front room had attempted to be hoovered but with fluff and things still all over the floor. At this point we feel like she's taking advantage. That's when she does turn up, so far she's missed a clean and we had to re arrange two other appointments because she'd made plans with her child to take her on a day out and the other one she couldn't get childcare for.
This isn't normal is it?