Disappointing Dyson vacuum service... Anyone else?

[leeloo1]

I've just had my Dyson serviced for £79 and the only posts I could find were really positive ones about the vacuum being 'as good as new', so I wondered if anyone had had a similar experience to me?

First visit - he diagnosed problem (cracked back) and insisted all problems would be rectified by fixing that. Did a bit of a sales pitch on a new machine, but accepted I didn't want one.

Second visit - changed the back and the drum with a faulty hinge. The side bits (technical term!) didn't really fit that well against the replacement back, but he kind of forced them in. It whistled a bit, when it was turning off, which he said was 'just air'.

After a few minutes of vacuuming, when he'd left, one of the side bits popped up and when I pushed it back down, the corner joint connecting it to the back snapped.

I called him and he was apologetic and came back a few days later with replacement side and corner bits.

He left and I started vacuuming (the house really needs it after 3 weeks of no working vacuum!), and it's much more efficient than before, but the bit on the opposite back corner keeps popping off; the bit under the dust bin, where the second filter is hidden, now won't stay closed (the front clip holding it in place has snapped off it) and it's making a really annoying high pitched whine, which it didn't before the 'services'.

Each appointment is scheduled for between 8 & 1, so takes quite a bit of time and organising to arrange. Whilst the engineer is polite and helpful, he's not proactive in sorting it out, he's just looking for a 'quick solution' and to be on his way, so I'm not convinced if I ask him to come back it'll resolve anything.

Should I complain to Dyson and ask for a new engineer to come or... I guess I'd just have to accept that I need to wear ear plugs when using it in future! I'm so disappointed that after 3 appointments my Dyson still isn't working as it should. :(

Ring Dyson customer services 0800 298 0298 (0800 to 1800 Sunday) they are always very helpful. This doesn't sound like Dyson at all. Sounds like you are being scammed to be honest ☹️

Sorry I should have added if this is genuinely Dyson I would ring that number and complain about the appalling service you have received. It just isn't good enough and their customer service is usually excellent so I would expect them to resolve it ASAP. Ask to speak to a manager. Good luck.

Not super helpful, but I've found Dyson one of the most unhelpful companies to have ever had the misfortune to deal with and I don't think their products are that great to be honest - much better products out there for less and much much better for the same money.

But to answer your question, yes you should complain. You paid for a service and are not being unreasonable to expect that service to be of good standard and the work of decent quality and you haven't got that.

Wow, thanks both of you for your replies.

@Rascalls3 thanks for your help, yes the service was a genuine Dyson one. The engineer seemed to suggest I was lucky they serviced my machine at all (Tbf it's a dc14 animal and about 12 years old, but from my pov it is on the list of machines they service, it worked well apart from a rattley back and I'd rather keep it out of landfill).

*@e1y1@ I think nowadays you're definitely right, but when I bought it the Dyson bagless technology was superior to other brands.

I'm (more) annoyed with them now. I guess I need to call them and complain, I just have a lot of miserable stressy stuff on at the moment and could do without this hassle. :( and it'll mean a 4th and 5th morning waiting in for them when they (I assume) come to assess what's wrong and then come back with the parts to fix it.