Feeling let down by cleaner

[CakesAreGreat]

(Name change so as not to out myself).

So I've recently started with a new cleaner. The past three times she's been I've been in the house due to various reasons and she's done a really good job. Today was the first time I was out all morning and I can't help but feel disappointed with today's clean. Basics seem to have been missed - our halogen job had grease smears on, the extractor still dusty, patio doors stills with toddlers finger prints, bedside lamps not dusted, study carpet not hoovered.

I've not had a message saying she had to leave early for any reason and there isn't anywhere else she's spent extra time. I always make sure house is v. tidy and only ask her to clean (no laundry/dishes etc). I think I'm a nice person to work for an always get biscuits or cake in especially for her, offer several coffees

...Pressed post by accident.

I just feel disappointed. It's the first time I've had a cleaner and this is the sort of situation that I was hoping to avoid.

Let her know the areas she’s fallen short on

Every cleaner I have had this happens, they start off great .. and then go off the boil. Of course I'm too fucking spineless to say anything so end up just nicely finishing them.

It's so frustrating. I don't know how she thinks I wouldn't notice the hob. It's stainless steel. Every mark shows.

Communicate! Let her know what needs doing better!

Honestly just tell her instead of letting your resentment fester

How do you communicate? I always leave a note saying what was fantastic about last weeks clean.

There are three who split the work, but there is one who is sooo so good - she is a godess of order, she manages to make what i think is tidy look like a lifestyle magazine.

If she is a regular cleaner it may be you need to scout for someone different?

Thanks for your replies. Yep looks like I'll just have to work out a way of telling her. I'm just not good with this stuff. I'm too nicey nice and I think I need to be polite but direct. 😳 We normally speak over messenger. If I'm going to be out next week I'll send a message and say something about the hob needing extra attention or something like that.

How many hours is she supposed to do? And do you have a way of verifying that (eg my friend has an alarm that keeps a record of when someone comes / goes, so she knew that the cleaner was leaving an hour earlier than agreed and skipping lots of jobs)! Talk to her about the specifics of what you want her to focus on, eg give her a list of must do, and then nice to have jobs. Some cleaners do just get lazy if you’re not home and watching them! And even the brilliant cleaners always do a lousy job on last day (we’ve been through a few)! Good cleaners are so hard to find!

Nip it in the bud.
"Hi cleaner. Hope all was ok today?/last time. Just wondered if you were able to find/ bring the -'products used on hob and glass' -or if we need to restock these.
We tend to use the study a lot through the week so the carpet in there needs hoovering every time please. Sorry if I didn't make that clear..
As you did such a fab job last few times I did wonder if you had to leave early. If so that's fine but please let us know. We are happy to be flexible at difficult times. We know how hectic life can be...
Thanks

Coffee and cakes!!!????
How long is she there for. I have two cleaners twice a week for three hours.
They leave it to the same standard whether I am there or not and sit having a coffee break when they have finished everything. Their choice, as they don't like to stop till all finished.
Didn't happen over night btw. I'd check each room as they finished in the early days and call them back to put it right. In a polite way of course.
The trick with cleaners is to keep the relationship professional and business like.
They're not your friends and hopefully you're paying them a decent pay for what they do. If you appear like a push -over they will take advantage.
I would message her with what was missed this week. No pussyfooting around, just abc wasn't done this week. Can she always make sure that they are from now on.

Think of it this way, if you only paid her half her wage,do you think she would say anything ? Course she would, your keeping to your part of the arrangement just like she should