I have in the past week done the soda crystals, hot water and a plunger thing, and then done run a wash with a dishwasher cleaner in it.
The glasses still come out dirtier than they were when they went in despite us rinsing everything off beforehand, the arms are still full of black crud, and the bottom of the machine is always dirty, like the dirty water hasn't drained away properly.
I can't see a way of detaching the arms either.
How can I fix this?