When is it too much?

[Iggity]

Had cleaner for less than a year. Generally does a good job. However has broken one object twice, broken a second object, did something to shower door in that it was hanging off its hinge when I found it, lost the key for our house last week and today has spilled a chemical of some sort on my £800 woollen stair carpet (3 months old).

Would you call it a day or is this an expected consequence? Really annoyed about carpet. Also was not informed about it. Looks like it may have dissolved some of fibres too. I don't have a grand house filled with precious objects. The things that were broken weren't valuables and not too bothered but the carpet means a lot (as much as carpets can) and costs £30 for a new door key (need to send off for a replacement as can't be cut by a regular locksmith).

They sound clumsy, are they rushing?
I would ask then about it, are they really overloaded? If I had a good relationship with them, and didn't want to lose them I'd rather they got less done, and were more careful.

I would speak to the cleaner and ask what’s happening. Insurance should pay for a new carpet?

Insurance has just paid out for new worktop from boiler which leaked while on holiday (another saga).
I will speak with her. I worried about this happening and now it has. We have 3 bathrooms on 3 floors so I may have to just keep duplicate cleaning stuff in each bathroom to stop this.
We see each other socially a lot through school so it's a bit difficult. It's three hours cleaning every week and two adults and child in house so house is not filthy and I ensure it's very tidy so time is spent cleaning not tidying. This is the mark. At first thought it was a cigarette burn but cleaner doesn't smoke. No one else was in house and I vacuumed whole house yesterday (as wasn't sure cleaner was coming today) so I know it wasn't caused by me or DH. Strict no shoes policy on carpets.

Mark in carpet

I think the cleaner is a very messy person and not very calm. Its up to you what you like to do. If I were you I would try to help if the person can overcome the clumsiness but wont give a chance more than 3 times. Then I will ask her to leave.

Say you can't afford a cleaner anymore then get another

For the carpet, you may be able to get it patch repaired. I had a tenant who smoked and burned a hole in the carpet and when I had the other carpets cleaned, the cleaning man managed to take some tufts from the edge and cover the burn. I know it's not ideal, but it's a possible, or you might be able to have just that one step recovered?

That would annoy me. I sacked a cleaner for similar breakages and not respecting boundaries with DD (who was newly adopted.). I may have lied and said we just couldn't afford a cleaner though