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Housekeeping

Find cleaning advice from other Mumsnetters on our Housekeeping forum.

Problem with cleaner, am I expecting too much?

28 replies

Whatdoiknow31 · 23/11/2016 11:04

Few niggles with our cleaner and don't know if it's me? If so please set me straight (gently lol)

3 bed house, ensuite, Lounge, Snug, large kitchen diner, utility, cloakroom , conservatory. They are large rooms to be fair.

We don't use one of the bedrooms, the main lounge and ask her to leave the conservatory. So she's here to clean 2 bedrooms, kitchen/diner, snug, bathroom, ensuite, utility and cloakroom and the Lounge.

Pay her for 3hrs and give her extra for petrol.

Apart from hoovering, the house looks no different after she's gone. Last week told her not to worry about child's room as it was messy or the main Lounge. Instead I asked her to give the bathroom a good clean - it looks no different, still scale marks at the bottom of the shower door and fluff on the floor.

In the Lounge we had mold on the wall behind a chair (chair positioned so you can easily walk behind it to hoover etc) we were upset she hadn't brought it to our attention but cleaned it with mold spray and it hasn't returned. We had two bottles of mold spray, one had gone missing so we left the other bottle on the floor behind the chair. That's also gone.

We have mold on the inside of our window frames (in the corners), bins upstairs not emptied - am I not giving her enough time?

We have had Limelight go missing, 5 microfibre cloths, pack of sponges, toilet rolls, kitchen rolls and we get through a bottle of washing up liquid a month, even though we have a dishwasher and rarely use washing up liquid. She uses washing up liquid in a spray bottle and I know she's topping up her supply (she carries a little bottle in her cleaning bag) as the level always goes down a couple of inches or so every time she comes (minor but niggling as she's supposed to supply all cleaning products)

Very difficult one. How to prove? I took photos of all the cleaning stuff, toilet rolls etc one week as we had quite a few toilet rolls go missing the previous week. But nothing taken this time.

Is it possible that the cleaning stuff going missing is innocent and she's absentmindedly putting in her bag after using it (even though she's supposed to supply) without thinking it's not hers? If you're a cleaner do you know what's yours and what's your clients?

In a real quandary :-( Would like to see it from a Cleaners point of few as don't know if I've got consumed by the stuff that annoys me. As I said, don't know if it's me or this is normal. So please be nice 😉

OP posts:
wizzywig · 12/12/2016 15:34

Was she doing this for 3-4 years?! Anyway looks like its all sorted

Whatdoiknow31 · 12/12/2016 21:03

yes 4 years, but I honestly think her comment about going to tell my Mum (really? We're not in the f*ing playground) made me think she thought she was immune and could treat this job like crap as 'mum' would protect her.

Still seething - she even blamed me again for when I came back one day and she had parked badly so I couldn't get my car in. She came running out to move it and left bleach on a wooden toilet seat and damaged it - that apparently is my fault!?!? Cause I made her park like that and made her leave bleach on the toilet seat! Yeah ok!

Anyway done now. I have the key back, but also bought another lock the other week ready to change it. Going to be a long time before I get another cleaner that's for sure!

OP posts:
Whatdoiknow31 · 12/12/2016 21:07

Sorry, just to clarify she'd been with us 4yrs, but gradually getting worse. Wouldn't put up with this amount of rubbish for that long! Mum had been protecting her as she doesn't like conflict, but even she could see enough was enough.
I have no idea if Mum is keeping her on or not, but her eyes have been opened that's for sure!

OP posts:
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