First off, this is first world problems. I'm lucky enough to be able to afford a cleaner and we have held on to the same one for about 8 years. She's reliable and until recently did a good job but after a bit of a falling out ( she was given jobs to do when we were on a long holiday which caused problems) she's um, sort of stopped cleaning over the last few months.She comes to the house and cleans a bit but it is no where like it used to be post clean. The problem is we have had so long that we neither have a set list of items she needs to do or an hourly rate, we just pay her for the house.., which was fine but not now standards have dropped. So we pay her £35/ week plus parking plus four weeks holiday and I reckon she does an hour and a half max. I don't see her so it's hard to talk to her and she doesn't respond to notes v well. It's sort of getting me down a bit because the house is quite dirty now and I have no idea how to address it. I manage people at work so no idea why I'm being so lame...