We've used ASDA's online grocery shop for over a year now and apart from a couple of small mistakes have never had cause to complain. But in recent weeks it is becoming a regular thing that the shopping is being delivered late. The first time it happened I chalked it up to being the end of the month - the majority of people get paid, they order their groceries for the month. But waiting for three hours on a Saturday (one hour past the end of our delivery slot) for my food to be delivered is ridiculous.
So here's what I've come up with. Since the introduction of the Carrier Bag charge online shops have put in an option to not use the bags and instead place all you products in the plastic crates and bring them to your door. I don't know how many of you out there use that option but for those unfamiliar - it consists of you carrying every single thing from your front door to the kitchen - fortunately we don't live in a block of flats. Policy says that they aren't supposed to deliver to your door if there is no lift.
To conclude the time taken transporting your items indoors is taking up the time drivers spend going from one house to another and as a result making most of us wait hours for our delivery.
The question is have the shops considered this and if so what do they plan to do about it?