....or in the machine?
Just asking as I recently bought a (for me) quite expensive bra from Rigby & Peller. It was washed once in a lingerie bag in the machine, and hung on a rack to dry. Part of the lace side has separated from the seam of the cup. The shop is saying they won't exchange/refund because I should have washed it by hand.
Do you wash bras by hand or in the machine? Is the shop wrong, or am I?