Misty, I suspect the issue at hand lies with your perception of LA as a good, decent, old fashioned British company with quality and common sense at the heart of its ethos - which it used to be.
It has been sold, or sold out, over the years since Laura Ashley herself passed away and now it is purely a gimmick, ie the company than owns the name uses the name to make people think the values and quality are still sound.
They are not.
Most of it is made very cheaply, customer service is designed around the 'we don't care once we have your money' model and really, I wouldn't touch most of their products with a ten foot pole.
This is sad to me as I used to obsessively read their catalogues as a design-mad teenager and still walk into people's houses that were decorated in the mid eighties, and say 'Oh you have Sitwell wallpaper!' or whatever they happen to have. I bought her books about interiors, I bought fabric samples from the bargain bucket - I loved the whole thing.
Now it makes me quite angry to see what they are like and how they treat their customers.
Saying that I do have one of their sofas but it was bought on impulse as it was 70% off and ex display. It has been fine in the year or two we've had it, though I had to slice through the fabric to get the arms off so it would fit through our new hallway.