Ours is a 3 1/2 year old cooke and lewis, took me a week to fit it on my own. If you have good diy skills its a doddle.
Now 3 years into a 10 year waranty and the doors, frames end panels etc ( not carcases)are looking awful, more than a dozen items are splitting and cracking, swelling on edges. Contacted b&q customer services only to be advised a month later im not covered because its "water ingress". No one cane out, i just sent some pics over.
The fact that most of the affected items are on wall, metres away from any water source (the tap) the most water they get is from a damp sponge.
After posting on social media and repeatedly emailing them they have now "reviewed" my case and have offered me as a "goodwill gesture" (as my style of kitchen is no longer made ) a part refund on all the coloured items (cream) , all the coloured items cost me £1800 , their offer is £940.
They have also offered to replace colored items with any style from their current range, which is fair enough as long as you like what they have ( i'm not blown away by) or have faith in their products, which im losing as this drags out.
They have also said Under Sale of goods act i am entitled to a part refund of max 6 years hence their £££ offer. Cost of coloured items divide it by 10 (10 year waranty)then times it by 6 , i know, their ££ figure doesn't add up.
I will most likely go legal as thier kitchen is not fit for purpose etc. and simply should not deteriorate 3 years into a 10 waranty.
b&Q first tried to fobbed me off then offer me a "goodwill gesture", the very word is insulting. I purchaced the second most expensive kitchen and this is how they treat their customers. I wish id asked the queston you asked before i opted for B&Q.