How much do you reasonably think they should do in two hours?
I have used the same lady for 5 years but have become increasingly dissatisfied and want to know the best way to approach her. FWIW, we have a very good relationship, she babysits for us, is very reliable - always turns up when she says she will and is a very nice person. In return, we pay her a good rate (£8ph) and give her a decent Christmas bonus (£100-150) plus a gift at Christmas and birthdays.
I just feel like she has become a bit complacent and, before anyone flames me, I just would like some advice as to how to approach it. (I've never been somebody's employer before!)
Today she was here for four hours - two hours of which was ironing (which wasn't finished) In the two hours cleaning she:
Stripped and made our bed (super king size)
Dusted two bedside tables and a chest of drawers (mirrored so can have fingerprints on)
Dusted my dressing table (but only surface she can see - didn't move anything!)
Hoovered our bedroom
Wiped sinks and surfaces in the en-suite
cleaned the floor
BUT - our shower is really quite dirty - the doors have limescale marks on them and the shower tray is mucky. (this is done weekly so surely should never get too bad?)
Hoovered the rest of upstairs section - two bedrooms and a landing but again, she doesn't even pull the beds straight in DCs room (fine as I expect them to do it but...)
Wiped around family bathroom but again, not very thoroughly.
Hoovered the stairs
I'm not sure - does that seem fine? In essence, she's cleaned the master bedroom and ensuite (not completed), the family bathroom (not completed) and hoovered two rooms and a landing.
Upstairs this still leaves me with three bedrooms and two bathrooms plus two more staircases!!
She does another two hour stint later in the week where she only cleans the downstairs floors, dusts the living room (we only use it in the evening so no toys etc) and the same in our snug. She does another two hours ironing on that day plus walks the dog for an hour so 11 hours a week total.
We do have a large house so maybe I'm expecting too much but I knwo that when she goes away I do it in half the time.
If you've managed to stick with me for this long - its a miracle!! I guess I just want to know
a) am I being unreasonable and expecting too much
b) if I'm not - how do I raise it with her? I don't really want to upset her but don't want to be a fool either.
Thank you so much for reading - any advice is genuinely appreciated!