Has anyone cancelled their ocado delivery pass?

[MrsJamin]

Did ocado beg for you to return? Or did you haggle with them? I'm not up for paying the £109 delivery pass fee as it was a special offer of £40 when I signed up just over a year ago. However now i haven't renewed I am not enjoying seeing all the £6.99 slots and trips to the supermarket with DS2 who barely knows how to behave in a shopping trolley. I want to try not to order for a while in the vain hope they will give me a deal on a delivery pass... Anyone got any recent experience? I think they are not being so generous nowadays as their share price is shocking and they are still not that profitable.

My mid-week pass for delivery Tuesday-Thursday costs £14.95 for 6 months
and it is not an introductory offer as I have just renewed at the same price

My mid week pass (tues-thurs) I just signed up for is £2.99 per month.

pj I dont really buy any prestige products...and a lot of their "essential" ranges.

I wouldn't consider Ocado to be a prestige brand at all.

They have a value range but it is far inferior to Waitrose but at the same price.

Does anyone have the number you need to call to cancel? I haven't used mine in ages but I don't think there's a contact number on the emails.

Let me google and copy and paste that for you, Nit :

Call us 8am to 11pm any day of the week, on 0845 399 1122 or 0845 656 1234

Email us at [email protected]

Thank you very much

Interesting reading! Shame to hear Ocado is struggling as I have used them since my oldest was small. However, I too have cancelled my delivery pass and am now using Sainsburys delivery and/or going to the shops! Sainsbos is def much much cheaper for the weekly shop. Whilst I am still a SAHM, my youngest is also at nursery 3x mornings a week so couldn't justify the expense any longer.

How can anyone say Ocado are struggling financially given these stats for 2011 in a recession. Who else in the sector is performing like this.
31 January 2012 - Ocado Group plc ("Ocado") today announces its unaudited preliminary results for the 52 weeks ended 27 November 2011.

Key financials

· Gross sales1 increased 16.6% to £642.8 million (2010: £551.1 million)

· EBITDA2 increased by 26.6% to £27.9 million (2010: £22.0 million)

· EBITDA3 margin increased from 4.3% to 4.7%

· Net debt of £19.2 million (2010: net cash of £80.5 million)

· Cash and cash equivalents at 27 November 2011 of £92.1 million (2010: £154.6 million, including treasury deposits)

Statutory highlights

· Revenue increased 16.0% to £598.3 million (2010: £515.7 million)

· Operating profit of £1.1 million (2010: operating loss of £5.4 million)

· Loss before tax reduced by 80.2% to £2.4 million (2010: £12.2 million)

Operating highlights

· Average orders per week increased by 18.6% to 110,219 (2010: 92,916)

· Average order size decreased by 1.7% to £112.15 (2010: £114.06)

· Items delivered exactly as ordered were 98.3% in the period (2010: 99.0%)

· Deliveries on time or early were 92.3% in the period (2010: 94.9%)

· Customer demand during the year continued to exceed Ocado's operational capacity

· Hatfield Customer Fulfilment Centre ("CFC1") capacity significantly increased to deliver 131,381 orders in peak week

· Capital investment is continuing to increase capacity at Hatfield

· At the Dordon Customer Fulfilment Centre ("CFC2"), the building, services and ancillary infrastructure are substantially complete

· At CFC2, equipment installation is advancing well; the project is on budget and on time to open in Q1 2013

· Use of mobile devices continued to increase; mobile devices used in 18% of customer checkouts at the end of 2011, up from 12% since the beginning of the year

· Ocado's own-label range at year end comprised 620 products, up from 250 products in 2010; found in 70% of customer orders at year end

Hello camiki

You quote " Net debt of £19.2 million (2010: net cash of £80.5 million)"

So they now have £99.7million less money that they did a year ago

And they made a loss of £2.4million.

I can understand why the company's press release tries to put a brave face on it. No doubt the directors are filled with optimism.

A year ago the share price hit an excited peak of 260pence

Today it is 112pence.

I'm glad I don't own it.

Ha John got there before me with the cash statement That does not show a healthy business.

I cancelled my delivery pass as it was going up from £3.99 a month to £9.99. Since I have cancelled it I get a 15-20% discount voucher every 10 days or so which more than makes up for the delivery costs (usually choose 9-10pm at £2.99). Didn't receive one money off voucher when I had the delivery pass.

MrsJamin: I used to work for Ocado. With e-mail, back-and-forth with the customer when they ask to cancel would be bad customer service - nobody likes it when companies make it a hassle to cancel things, right?

Whatevertheweather: A net debt of £19.2 million isn't bad for a company engaged in capital-intensive activities like building a second automated warehouse. Tesco have a net debt of £6.8 billion and Sainsburys have a net debt of £1.8 billion.

Maybe you're wondering "aren't these profitable businesses? Why are they all in debt?" - basically it's common for businesses to finance their growth using bank loans, much like families take out mortgages to buy houses, and for the same reasons!

Obviously lost £2.4 million over the year, though, so could do better.

LadySybilDeChocolate: I agree with you that it's frustrating, if you do cancel I'd certainly make sure they know why when you call. The mobile app has "add to my next order", that's what I use.

Chestnutx3: The most recent financial results did show average basket size drop from £114 in 2010 to £112 in 2011. I'm not sure I'd call that 'plummeting'. I agree that the groupon offer was very cheap.

OlympicEater: According to Ocado's most recent results presentation, Ocado's own brand is aimed to be cost and quality competitive with Sainsburys and Tesco's own-brand offerings - perhaps for cost-conscious customers like 3HotCrossBuns.