How often are things missing from your online shopping order?

[Flossish]

Just out of interest, really. Had several items missing from my shop last week and it took 3 days for them to agree to a refund with several errors along the way. This was agreed on Sunday and thus far no refund has still been received.

Also if they mess up what, if anything, do they do to try and set things straight with you?

Once, and they (Ocado) refunded immediately, and I think gave us a voucher to use on next shop!

Once in 6 months and they refunded it straightaway, which I think is pretty good.

They have been a few incidents, have also had some extras too. Have been ordering online for about 9 years thou so its not too bad!

This was for 11 items totally £21. Crucially it was for nappies which I had run out of and then had to go up to the local shop and pay out a lot more for. They didn't ring back twice when promised and after I complained and told them I didn't plan to use them again (this problem had occurred before with them!!) they offered me a £10 e voucher for my next online shop.

Only once and was givn an instant refund.

I use tesco and never had anything missing but often have extras I didn't order.

I've never had anything missing, except when they gave me someone else's bag by mistake, I kept the other customers yummy frozen desserts and they immediately refunded my missing items.

I use Ocado and have had duplicates recently, one extra pack of cheese and an extra bag of Helda Beans.