I bought a very expensive range cooker from B&Q, which arrived mid-Sept. To cut a long story short, after months of phone calls, letters and engineers' visits to fix it, we are getting a replacement. I have asked that I be compensated for the time and inconvenience, and B&Q have told me to come up with a price.
I don't really know what to suggest. Any ideas? To paint a picture:
The induction rings have never worked, so since September we have been using 2 ceramic rings (to cook for a family of 4). The remaining ceramic rings are faulty, which means temperature control is an issue. This means that I have to cook in sittings (DC meal first, then adults), as well as having to rely on microwavable meals and takeaways more than I normally would. One of the ovens has stopped working. I have had to phone the manufacturer, engineering company and B&Q at least 25 occasions, and have written to B&Q twice, using recorded delivery. I have waited in for engineers 3 times, and will have to wait in to take delivery for the new cooker, as well as having to pay an electrician to come to disconnect the existing cooker and connect the new one. The cooker was displaying a fault code, which the manual said was because the wrong type of pans were being used. As a result, we bought new pans, at a cost of £132. It turned out our existing pans were fine, it was a fault with the cooker.
Any suggestions? I don't want to be over the top, but at the same time this has been a major hassle.