Think I need to return my new Stoves cooker

[TheYearOfTheCat]

We bought a new Stoves range cooker, which arrived 6 weeks ago. We paid close to £2000 for it.

Sadly, we have had nothing but problems since - in addition to various bent parts, the induction rings don't work (although it took us 4 weeks to find out, after having to needlessly buy new saucepans), and the temperature sensor on the ceramic rings seems to be quite erratic.

The company has said they will send out an engineer about the induction hob, and have sent out a new part - a pcb. They are unaware as yet of the problem with the ceramic rings, as this only became apparent last night.

Do you think I should just tell the company the cooker is not fit for purpose and ask for a replacement? The other option is to get it repaired, and ask them to foot the bill for the new saucepans, and to extend the warranty on the cooker. (It has a 5 year parts warranty, I was thinking of asking for a 7 year parts & labour undertaking).

Any thoughts?

Yes ring them this morning. They will probably still want to send an engineer so you might have to accept this. If the cooker is riddled with problems then the engineer should uphold this and report back. If they are a reputable company they will eventually agree to a new cooker if they want to keep your business.

I seem to remember reading somewhere that if you agree to have an item repaired, and subsequent problems arise, you can no longer legally ask for a refund or replacement.

The only thing about getting a replacement, is that I have to go to the hassle and expense of getting an electrician to wire it in again.

Well I have phoned my local consumer advice unit. They have advised to write to the shop I bought it from, rather than going through the manufacturer's customer services. They say that the shop will need to put it right, either by repairing or replacing (although they most likely will repair). They say that if I do this, and the cooker is further faulty within 6 months, I can insist on a replacement.

They also advised that I am within my rights to ask them to pay for the new saucepans which I didn't need, as I was following the advice in the handbook .

Make sure you hold them to it and keep records of everything. Hope you have no further problems.

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