I just found a note in my letter box saying that the local education authority lady called and I missed her. I was in but I didnt hear the door bell bc it was unplugged. I was annoyed that they cold called and didnt ring to make an appointment first. Is this usual? If she does it again, Im going to tell her Im busy whether I am or not and ask that she ring me to make an appointment. I rang her up and left a message with a receptionist saying that Im often out and if she doesnt make an appointment she'll likely miss me again. I also asked if it was usual for them to just cold call like that and the woman on the phone said that they have so many cases that if they phoned them all up to make appointments they wouldnt get anything done! I thought that made no sense at all. Cold calling makes me feel like they want to catch me off guard, ykwim? Am I taking this too personally? I am slightly annoyed. I find it very disrespectful. What are your thoughts?