We got travel certificates to be used quite soon. The customer relation person send us an email stating this:
"please know that you may use your travel certificates when you book another flight with United. All you need to do is ask the United representative or your travel agent to apply your travel certificate to your ticket when discussing your flights and the certificate amount will be deducted from the total fare."
Now i have just tried to book our tickets but are told by the travel agent that the travel certificates will only apply to the flight ticket and NOT to the taxes (which are more than the price of the flight).. I haved asked the customer relation person to reconfirm about what Total Fare means but he always takes days to reply...
Does anyone know what total fare means?
Thank you...