We are in a similar situation. We are due to fly 23rd May with Etihad to Maldives. I really don’t want to cancel the holiday (or take a refund) so been asking various AI tools on how to proceed. The travel agent is ATOL but not ABTA so again similar to you, but we do have rights and a certain level of protection. We are entitled to a full refund, or alternative flights, regardless of whether the airline still continues to fly as it is against FCDO advice and our insurance becomes invalidated.
This is the letter AI drafted for me and I emailed this morning:
Booking Reference: xxxxxxx (see attached invoice)
Dear xxxxxxxx,
I am writing regarding my upcoming holiday booking, which is now approximately six weeks away. I understand that the current travel itinerary includes a transit through Abu Dhabi. However, the UK Foreign, Commonwealth & Development Office (FCDO) has issued advice against travel involving this route.
This advisory has already been in place for the past six weeks and, based on current circumstances, it appears highly likely that it will still be in place at the time of travel (23rd May). As a result, proceeding with the current itinerary would not be appropriate.
In addition, my travel insurance would be invalidated if I were to travel against FCDO advice, which places me in an unacceptable position.
Given this situation, I would like to understand what arrangements you intend to make to provide an alternative flight that avoids transit through Abu Dhabi and complies with current travel guidance.
Please note that the full balance for this booking is due on 15 April. In light of the FCDO advisory and under the Package Travel and Linked Travel Arrangements Regulations 2018, I understand that you are required to offer a suitable alternative where the original arrangements are significantly affected.
I have attempted to contact your team by phone on several occasions but have been unable to reach anyone or receive clear assistance. As this matter is time-sensitive, I would appreciate a prompt written response outlining your proposed solution.
I look forward to hearing from you as soon as possible.
Kind Regards,
Mrs PackageDetected