Here is my tale of woe
last week, when on a train from Edinburgh to London the helpful staff on board the National Express East Coat train refused to give me hot water to heat up my boy's bed time bottle - it's against health and safety apparently, I might pour it all over myself and sue them. For this same reason they even refused to give me a cup of tea in case I used this to heat the bottle and caused myself an injury. So the poor wee boy was left screaming for nearly an hour (to the delight of fellow passengers) until he got so starving he took it cold.
I think this is such a stupid bit of health and safety madness, I've started a petition and would be very grateful if you could sign it
petitions.pm.gov.uk/babyfoodtrains/
If you're feeling very annoyed, you could copy and paste the letter below onto the National Express (formerly GNER) customer feedback page on their website....
www.nationalexpresseastcoast.com/About-us/Contact-Us/
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Dear Sir / Madam
I am writing to complain about your policy of not providing hot water or facilities to heat baby milk or food on board your trains. This is an extremely family unfriendly and unnecessary policy, which causes distress to children, parents and fellow passengers travelling on National Express East Coast trains. In addition, there is no warning of the lack of facilities available to parents either on your website or at the point of booking, so it is not until you are on board a train with a hungry child that it becomes clear that staff are unable to help.
As you currently serve hot drinks to passengers using temperature controlled water to minimise the risk of injuries, I am requesting that you also make this water available for parents to use at their own risk. If this is considered too great a risk for health and safety reasons then it is not unreasonable for parents to expect alternative food warming facilities to be available as is already the case in many cafes and public places across the UK.
I urge you to inform passengers of your current lack or facilities at the point of booking and strongly wish that you reconsider your position. I have also signed the petition at petitions.pm.gov.uk/babyfoodtrains/
Yours faithfully
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Thanks in advance for your efforts, maybe next time you're on a train it might be a bit quieter if the staff were able to help the parents of the baby to keep it fed and happy! And so you know that it is worth complaining, I've got a first class return ticket to Edinburgh for my efforts!