Hi all, I’m hoping to get some advice regarding a holiday to Gdansk in October. After our accommodation sending us an email earlier in the week stating that they had changed our accommodation, I had a closer look at the reviews not on the booking website. Reader, they are awful. Silverfish, noise, dirt, rude staff and no help if you arrive after 7pm, and worst of all multiple accounts of the company taking money from accounts for “damages” after checkout.
I feel like such an idiot, most of the booking was done through the booking website so that shouldn’t be a problem, but we were so dazzled by the pics that I stupidly paid for another two nights, which the hotel said I had to do through them. What do we do? Is there anyway of claiming that money back through my travel insurance or do I most likely just chalk it up to a loss. I’m pretty sure I’m going to cancel- I’d rather just take a loss and have a nice holiday than potentially be stuck in a horrible place for a week and run the risk of losing more money! I just wanted to see if anybody had been faced with a similar dilemma and what they did in the end. TIA