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Hotel doesn't accept debit cards? Help!

54 replies

Jobs4kids · 16/03/2025 15:10

I have tried emailing the hotel but no reply so far so grateful for advice while I wait.

I booked an Ibis hotel through booking.com using my debit card. Booking.com are scheduled to take the full payment a few days before I arrive. I just re-read the booking.com confirmation email and spotted the following at the bottom and had a panic as I don't own a credit card!

Important Details
Please note that this hotel is no longer accepting cash payments, only card payments.

Please note that guests can not make a reservation with a debit card.

Please note that 3 rooms are available upon request for guests with reduced ability.

Please note that guests are required to show the credit card which has been used to make the booking, upon arrival. If this is not possible, guests should have an authorization form, signed by the credit card holder if he/she is not travelling along.

However, my rational head tells me that this is for people who have booked with them direct and plan to pay on arrival. I will have already paid! I see booking.com have copied the wording directly from the hotel website.

I travel next week so have little time to find another hotel or apply for a credit card (that I don't want!). Please tell me it'll be OK and I won't be turned away 🙏

Thanks!

OP posts:
Coconutter24 · 16/03/2025 20:55

NewMagicWand · 16/03/2025 19:12

I'm using the word correctly. If you rent a car, they'll authorise X amount on your card as a security deposit.

From Enterprise's UK T&C's:
(c) Owner may require a security deposit, as stated in the Rental Agreement Summary, at the
commencement of the Rental Period which can be used as security for any future claims which
Owner has against Renter in connection with the Rental Agreement.

Yes a security deposit does take a deposit. When I’ve used a card at a hotel they haven’t taken a security deposit they’ve just held the card details incase they need to take a payment

Jobs4kids · 18/03/2025 15:28

Just to update.

The hotel replied to say my payment will be processed through booking.com and that if I wanted to purchase any extras while there, a debit card is fine. Phew!

OP posts:
Velmy · 19/03/2025 13:53

Needmorelego · 16/03/2025 17:33

@NewMagicWand I've only ever paid for hotels in advance so I can't really understand how they could essentially take your credit card number for "extras" after you've already paid.

If you've pre-paid and you want to charge food, drinks etc to your room during your stay, they'll need to add a card to your room.

Needmorelego · 19/03/2025 14:00

Velmy · 19/03/2025 13:53

If you've pre-paid and you want to charge food, drinks etc to your room during your stay, they'll need to add a card to your room.

I've only ever stayed somewhere where you pay when you order 😁

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