Flight Delays – Worth Trying to Get Compensation?

[Deeloveskaya]

We had a flight delay on our last trip that threw off our entire
holiday schedule. I’ve heard mixed reviews about trying to get
compensation, and I’m wondering if it’s worth the effort? Has anyone here successfully claimed for a delayed flight? I’d love to hear how the process went for you—did it take forever, or was it relatively easy?

Yes we got £1400 back from Jet2. Took less than five minutes to fill in the form, had a reply within 3 days and the money a week after that. Nice!

Agreed, as recall it duty of care and assistance is a separate issue from 261 (or used to be, maybe it’s now all covered under 261in the UK legislation),….

Certainly where I worked back in the day, a long long time ago, we were required to provide “care and assistance” which could include paying for hotels, meals taxis etc, well before 261 was a gleam in the Bureaucrats eyes..

“Cost the airlines a huge amount when the Icelandic volcano erupted, for example”

It certainly did… TBH most airlines don’t really need to be incentivised by 261 to operate flights - they take a big enough hit as it is due to the duty of care/assistance element whenever there is widespread disruption.

The “Right to care” is set out in Article 9 of Regulation EC261/2004, which is now UK Assimilated Law.

I imagine it largely formalised what was already seen as prudent business practice before 2004.

Under EU261, the compensation amount depends on how long the delay was when you arrived and the flight distance.

Of course the starter for ten is EU261 applicable?

Resolver used to be a free service. Not sure if it still is.

We used it after a RA delay. Was very simple and we received the money in our accounts within a couple of weeks. Was more than we'd actually paid for the flights initially.

Before we'd even arrived at the holiday accommodation RA had sent us an email with all the necessary information regarding planned arrival and the actual arrival time, and the reason irrr, They recommended the Resolver site at the time.